[cisco-voip] UCCE/Cisco Agent Desktop 10.0.1b minimized

Sat Apr 11 13:34:01 EDT 2015

When UCCE/Cisco Agent Desktop 10.0.1b is minimized it does not appear on the Taskbar like it should.  Just sort of disappears altogether.  In Desktop > Preferences the Normal should put it on the Taskbar, right?   We are using XenApp 6.5.

Is this a known defect/bug?

I am assuming that the default Normal is set for Window Behavior mode, but don't have access to UCCE right now.
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_5/user/guide/cad85cceug.pdf
figure 9 window behavior mode

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