[cisco-voip] Cisco Finesse vs CAD

[JASON BURWELL]

I am planning a UCCX upgrade and based on recent posts, am I correct to understand that CAD is now being phased out in favor of Finesse?

Also, can anyone currently on Finesse share any information on how well it works? I initially heard some negative feedback about it but that was earlier in the lifecycle so I am keeping my fingers crossed the stability has improved.

Can anyone point me to a link that has any screen shots, user training or any other information giving me a preview of what the end user experience will be like? For those who have migrated from CAD to Finesse, what was the experience with training and user acceptance on Finesse?

Thanks
Jason

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