[cisco-voip] SRST for UCCX CTI Route Points

[Abhiram Kramadhati (akramadh)]

From: akramadh <akramadh at cisco.com<mailto:akramadh at cisco.com>>
Date: Thursday, 16 April 2015 9:42 am
To: "Armstrong, Michael" <Michael.Armstrong at cccs.edu<mailto:Michael.Armstrong at cccs.edu>>, "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] SRST for UCCX CTI Route Points

You can make SRST configurations for calls to be sent to the DIDs of the CTI Route Points. But what would make this fail is the call from the CTI RP to the CTI Port is a Call redirect. This means a call redirect request is sent with the redirect destination as the CTI port the UCCX has chose and then a new leg has to be created with calling number same as the original calling number but the called number is now the CTI port and the previous call leg which reached the CTI RP via SRST disconnected. What happens to the call redirect request? How would you reach the CTI port? that’s the problem

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CBABU
CCIE Voice # 40065

From: <Armstrong>, Michael <Michael.Armstrong at cccs.edu<mailto:Michael.Armstrong at cccs.edu>>
Date: Thursday, 16 April 2015 1:53 am
To: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] SRST for UCCX CTI Route Points

Hello,

Any ideas for an SRST configuration for a WAN outage that is preventing calls to a UCCX CTI Route Point? Calls to the RP are fine via the attached PRI’s but calls via the WAN cannot see the route point.

Michael Armstrong | Sr. Unified Communications Admin| Colorado Community College System |
P:720.858.2882 | C:720.891.6010

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