[cisco-voip] Multi-Year SmartNet Purchasing Woes

[Matthew Loraditch]

When CCW is used , they get a DART, the DART doesn’t indicate the term properly and at least with whom I deal with, their quote generates defaults of 1 year, you have to tell them that your Smartnet is more than 12 months and give them the deal ID to reference so they can generate a proper price.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Holloway
Sent: Thursday, April 23, 2015 9:17 PM
To: Cisco VoIP Group; Mike Olivere
Subject: Re: [cisco-voip] Multi-Year SmartNet Purchasing Woes

Thanks for your insight on this. Do you have an idea of why the 99% mistake rate happens when CCW is used? Which by the way is exactly what was used in my scenario which prompted this email.
On Thu, Apr 23, 2015 at 7:36 PM Mike Olivere <mikeeo at msn.com<mailto:mikeeo at msn.com>> wrote:
If you create your quotes in CSCC then disti should just price that quote (it will have MY discount). If you create your quotes in CCW then disti will screw it up 99% of the time.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Anthony Holloway
Sent: Thursday, April 23, 2015 7:26 PM
To: Cisco VoIP Group
Subject: [cisco-voip] Multi-Year SmartNet Purchasing Woes

Have any of you fine pre-sales folks had issues ordering multi-year SmartNet and the disti giving you final pricing on the wrong duration?  E.g., You quote out 5 years, and disti changes it to 1 year.

If so, can you share you experiences?

Thanks.
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