[cisco-voip] DX-650 phone problems

[Ryan Ratliff (rratliff)]

The “unfortunately Phone has stopped” is the phone app crashing and you should generate a PRT immediately after that so TAC can take a look and get you a bug.  

For the wifi are you on 2.4GHz or 5GHz and are you using bluetooth?

All of these sound like network connectivity issues.

-Ryan

On Apr 29, 2015, at 11:41 AM, Erick Bergquist <erickbee at gmail.com> wrote:

Just curious if anyone else has had problems with DX-650 model phones
mostly using Wi-Fi connection.

We've tried multiple phone loads, and with recent 10.2 loads have had
more problems. I'm working with cisco on these but not really getting
any fixes.

Every now and then (1-2 weeks on average) the DX-650 phone stops
responding, says "Unfortunately, Phone has stopped" on the display and
phone stops working. Sometimes if I turn wi-fi off and back on it
reconnects and works fine, other times I need to power cycle the phone
for it to start working fine. The same problem happened again this
morning and none of these tricks worked and I had to reset the network
settings and reconfigure the wi-fi, etc from scratch to get it working
again.

The other issue is delayed dialing where you enter a number and it
gets stuck for 3-5 seconds sometimes when dialing a number then
catches up a few seconds later.

Erick
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