[cisco-voip] DX-650 phone problems

[Ryan Ratliff (rratliff)]

You can generate the PRT manually from Settings->About.  It doesn’t have to be done in response to the popup.

-Ryan

On Apr 29, 2015, at 12:13 PM, Erick Bergquist <erickbee at gmail.com> wrote:

Unfortunately, the first screen that pops up about generating a
problem report is un-responsive then the other screen comes up.

On Wed, Apr 29, 2015 at 10:52 AM, Ryan Ratliff (rratliff)
<rratliff at cisco.com> wrote:
> The “unfortunately Phone has stopped” is the phone app crashing and you should generate a PRT immediately after that so TAC can take a look and get you a bug.
> 
> For the wifi are you on 2.4GHz or 5GHz and are you using bluetooth?
> 
> All of these sound like network connectivity issues.
> 
> -Ryan
> 
> On Apr 29, 2015, at 11:41 AM, Erick Bergquist <erickbee at gmail.com> wrote:
> 
> Just curious if anyone else has had problems with DX-650 model phones
> mostly using Wi-Fi connection.
> 
> We've tried multiple phone loads, and with recent 10.2 loads have had
> more problems. I'm working with cisco on these but not really getting
> any fixes.
> 
> Every now and then (1-2 weeks on average) the DX-650 phone stops
> responding, says "Unfortunately, Phone has stopped" on the display and
> phone stops working. Sometimes if I turn wi-fi off and back on it
> reconnects and works fine, other times I need to power cycle the phone
> for it to start working fine. The same problem happened again this
> morning and none of these tricks worked and I had to reset the network
> settings and reconfigure the wi-fi, etc from scratch to get it working
> again.
> 
> The other issue is delayed dialing where you enter a number and it
> gets stuck for 3-5 seconds sometimes when dialing a number then
> catches up a few seconds later.
> 
> Erick
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