[cisco-voip] Devices assigned to same user twice...

[Ryan Huff]

Jonathan,


My suspicion is, and if you ran this command from the CLI of the Publisher, you might get duplicates;


run sql select eu.userid, d.name, d.description, n.dnorpattern as DN, rp.name as partition from device as d inner join devicenumplanmap as dnpm on dnpm.fkdevice = d.pkid inner join enduserdevicemap as eudm on eudm.fkdevice=d.pkid inner join enduser as eu on eudm.fkenduser=eu.pkid inner join numplan as n on dnpm.fknumplan = n.pkid inner join routepartition as rp on n.fkroutepartition=rp.pkid and d.tkclass = 1


As to how this might of happened I am not sure other than to say not likely organic. Perhaps an uploaded BAT CSV with the contents of User ID 1 duplicated (accidentally) into the column of User ID 2?


Either way, that would cause all sorts of weirdness, could cause an infinite loop in the CTI control delegation process .... and who knows what else.
Are you dealing with a cluster that was recently upgraded, and if so, by refresh?


Thanks,


= Ryan =



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________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Jonathan Charles <jonvoip at gmail.com>
Sent: Monday, December 21, 2015 3:39 P
To: Anthony Holloway
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Devices assigned to same user twice...

I mean this:

[Inline image 1]

So, for each device, each user is assigned twice... I need to clear this out and reassociate... any idea how to? Other than to clear out the fields and re-upload?



Jonathan

On Mon, Dec 21, 2015 at 2:33 PM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:
The fields marked "User ID 1", "User ID 2", "User ID N", etc. are not the Owner User ID.  That field is marked "Owner User ID"

The User ID N fields are a list of user who can control this device.  In other words, simply go to one of the End User accounts in CUCM and disassociate the phone from the user's control and these will start to go away.

On Mon, Dec 21, 2015 at 11:11 AM, Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com>> wrote:
So, doing a bulk export of phones inCUCM 10.5.2 I noticed that many of the devices have the same user assigned twice (as User ID 1 and User ID 2)...

Further, TAC is claiming that this is causing the CCM service to spike and crash.

Just curious if there is a known issue with this... and possibly how it happened



Jonathan

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