[cisco-voip] VCS Expressway - Cannot login with Web or SSH

[gentoo at ucpenguin.com]

I have a VCS Expressway v7.0.2 that will authenticate a user with SSH, 
but not provide a usable shell over the SSH connection. This would seem 
to be bug CSCty33261.

Google seems unable to locate anything information regarding the 
"tmsgent_destroy_and_purge_data" command, except for the release notes 
that simply state the command deletes data.  Of course, what data is 
deleted is not specified, nor is the reason for needing to delete the 
data in the first place.

https://tools.cisco.com/bugsearch/bug/CSCty33261/?referring_site=bugquickviewclick

Symptom:
Customers cannot log in to either the web interface or SSH as admin

Conditions:
VCS X7.0.1 with Open-DS installed

Workaround:
The issue is resolvable by running tmsgent_destroy_and_purge_data and 
rebooting. **** As the command name says though this will purge and 
DESTROY data **** only run this command under the guidance of TAC - and 
see notes in VCS Cluster deployment guide. You will destroy data so if 
it is not saved elsewhere it will be lost forever


Has anyone else encountered this bug?  If so, what caused it, and how 
was it resolved?


-Gentoo