[cisco-voip] FYI: UCCx v9.0 EOL announced...

Mon Jan 19 12:02:53 EST 2015

OK. Great. Thanks for the explanation. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

----- Original Message -----

From: "Ryan LaFountain (rlafount)" <rlafount at cisco.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "Matthew Loraditch" <MLoraditch at heliontechnologies.com>, cisco-voip at puck.nether.net 
Sent: Monday, January 19, 2015 11:40:55 AM 
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... 

Hi Lelio, 

The supported method is to integrate your standalone CUIC premium with the UCCX datasource for the purposes of building your report definitions. Then, you must export / import into UCCX and run them by logging in to the coresident UCCX instance. 

Thank you, 

Ryan LaFountain 
Unified Contact Center 
Cisco Services 
Direct: +1 919 392 9898 
Hours: M - F 9:00am - 5:00pm Eastern Time 

On Jan 19, 2015, at 11:29 AM, Lelio Fulgenzi < lelio at uoguelph.ca > wrote: 

Thanks Ryan. 

Do you have to do the export/import process? Does CUIC premium not support integrating with UCCX? 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

----- Original Message -----

From: "Ryan LaFountain (rlafount)" < rlafount at cisco.com > 
To: "Lelio Fulgenzi" < lelio at uoguelph.ca > 
Cc: "Matthew Loraditch" < MLoraditch at heliontechnologies.com >, cisco-voip at puck.nether.net 
Sent: Monday, January 19, 2015 11:03:09 AM 
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... 

Hi, 

Just to be clear, the CUIC that comes with UCCX is the standard CUIC license. You can’t upgrade the co-resident version of CUIC. 

You can buy premium CUIC (or use the NFR kit) and install CUIC standalone on a separate box in order to create custom report definitions (something you can’t do with standard CUIC) and then export those definitions and install them on the co-resident CUIC on UCCX. 

HTH. 

Thank you, 

Ryan LaFountain 
Unified Contact Center 
Cisco Services 
Direct: +1 919 392 9898 
Hours: M - F 9:00am - 5:00pm Eastern Time 

<blockquote>

On Jan 19, 2015, at 10:50 AM, Lelio Fulgenzi < lelio at uoguelph.ca > wrote: 

That's great. We'll have to investigate the premium option. The HRC reports have been lacking from what I understand. 

Cheers. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

----- Original Message -----

From: "Matthew Loraditch" < MLoraditch at heliontechnologies.com > 
To: "Lelio Fulgenzi" < lelio at uoguelph.ca >, "Anthony Holloway" < avholloway+cisco-voip at gmail.com > 
Cc: cisco-voip at puck.nether.net 
Sent: Monday, January 19, 2015 10:44:35 AM 
Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... 

No CUIC is included and is just the replacement for HRC. 
The included version is essentially the same as HRC but web based. There is a premium option with more features available. That is, as expected, at a cost. 

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA 
Network Engineer 
Direct Voice: 443.541.1518 

Facebook | Twitter | LinkedIn | G+ 

From: cisco-voip [ mailto:cisco-voip-bounces at puck.nether.net ] On Behalf Of Lelio Fulgenzi 
Sent: Monday, January 19, 2015 10:35 AM 
To: Anthony Holloway 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... 

Thanks Anthony. 

We're still using Historical Reporting (I think that's what you meant by HRC). 

Are there licensing costs associated with CUIC? 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519 ‐ 824 ‐ 4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

----- Original Message -----

From: "Anthony Holloway" < avholloway+cisco-voip at gmail.com > 
To: "Lelio Fulgenzi" < lelio at uoguelph.ca >, "Kevin Przybylowski" < kevinp at advancedtsg.com > 
Cc: cisco-voip at puck.nether.net 
Sent: Monday, January 19, 2015 10:25:31 AM 
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... 

" Does that mean Finesse is the way to go?" 

Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. 

On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi < lelio at uoguelph.ca > wrote: 
<blockquote>

Good catch on that! 

Does that mean Finesse is the way to go? 

--- 

Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519 ‐ 824 ‐ 4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

From: "Kevin Przybylowski" < kevinp at advancedtsg.com > 
To: cisco-voip at puck.nether.net 
Sent: Monday, January 19, 2015 9:49:52 AM 
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... 

Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: 

In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. 

From: cisco-voip [mailto: cisco-voip-bounces at puck.nether.net ] On Behalf Of Lelio Fulgenzi 
Sent: Monday, January 19, 2015 9:37 AM 
To: voip puck 
Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... 

In three parts... 

    1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 
    2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 
    3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html 

Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519 ‐ 824 ‐ 4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

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</blockquote>

</blockquote>

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