[cisco-voip] FYI: UCCx v9.0 EOL announced...

[Bernhard Albler]

I would really be interested on how the migration is planned. While finesse
is great, a lot of CAD customers are using integrations using keystroke
macros or the local TCP socket option.
I hope Cisco is cooking up something to get at least some of this
functionality on Finesse out of the box.

cheers
bernhard

On Mon, Jan 19, 2015 at 6:39 PM, Mike <mikeeo at msn.com> wrote:

> Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the
> only supported co-resident version available for CAD & Finesse to be
> activated at the same time.
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Anthony Holloway
> *Sent:* Monday, January 19, 2015 10:26 AM
> *To:* Lelio Fulgenzi; Kevin Przybylowski
> *Cc:* cisco-voip at puck.nether.net
>
> *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>
>
>
> "Does that mean Finesse is the way to go?"
>
>
>
> Yes.  And CUIC is the way to go for reporting.  In fact, if you have not
> yet deployed a UCCX 10.5, then you may not know HRC already went away.
>
>
>
> On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
> Good catch on that!
>
> Does that mean Finesse is the way to go?
>
> ---
>
>
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519‐824‐4120 Ext 56354
> lelio at uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
>
> ------------------------------
>
> *From: *"Kevin Przybylowski" <kevinp at advancedtsg.com>
> *To: *cisco-voip at puck.nether.net
> *Sent: *Monday, January 19, 2015 9:49:52 AM
> *Subject: *Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>
>
>
> Nice – thanks for the heads up.  I knew it was coming, I like the note
> below from the EOL:
>
>
>
> In addition to the SKUs listed in this notification, the same End of
> Software Maintenance and End of Support milestones will apply to the Cisco
> Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop
> Administrator (CDA) features on CCX 10.0, 10.5 and 10.6.
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Lelio Fulgenzi
> *Sent:* Monday, January 19, 2015 9:37 AM
> *To:* voip puck
> *Subject:* [cisco-voip] FYI: UCCx v9.0 EOL announced...
>
>
>
>
> In three parts...
>
>    1.
>    http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html
>    2.
>    http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html
>    3.
>    http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html
>
>
>
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519‐824‐4120 Ext 56354
> lelio at uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>


-- 
Bernhard Albler, +4369917207384
--
"Was Nachwelt! Wie komm' ich dazu was für die Nachwelt zu tun? Was hat denn
die Nachwelt für mich getan?"
--Carl Friedrich Zelter
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20150119/4ba0f930/attachment.html>