[cisco-voip] LDAP Authentication when CUCM publisher is down.

[Jason Aarons (AM)]

“LDAP authentication should still work when the Publisher is offline” This is not my experience.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Daniel Pagan
Sent: Monday, July 6, 2015 9:45 AM
To: Lelio Fulgenzi; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] LDAP Authentication when CUCM publisher is down.


LDAP authentication is used by Tomcat and isn’t just restricted to the Publisher server - Subscriber nodes handle this as well. DirSync is specific to synchronization of LDAP attributes and only runs on the Pub, so synchronization would definitely be affected if the Publisher is offline. I suggest to check out the Tomcat Security logs off CUCM for more info on user authentication against LDAP and your source of failure.

So to answer your question, LDAP authentication should still work when the Publisher is offline.

For the UCCX agent concern, authentication of agents occur over AXL to CUCM, so if the AXL server is the Publisher, and that’s offline or experiencing issue w/ Tomcat during an authentication attempt by the UCCX agent, then I would imagine seeing a failure. AXL and Tomcat Security logs off the UCM side should shed some light on that problem

As for SSO, I checked w/ my teammate and, in his experience, SSO can be handled by Subscriber nodes assuming the metadata was imported to those servers - authentication occurs against the IdP and not CUCM so this seems logical to me as well.

Hope this helps.

- Dan


From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Monday, July 06, 2015 9:16 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] LDAP Authentication when CUCM publisher is down.


This has been our experience as well. Glad you started this thread. It's seems like a huge single point of failure to me for such an integral part of the process. I suspect hunt group login would also be affected.

Sent from my iPhone

On Jul 6, 2015, at 5:02 AM, Matthew Collins <mcollins at block.co.uk<mailto:mcollins at block.co.uk>> wrote:
Hi All,

CUCM 10.5

Just trying to get some conformation, When LDAP Synchronization and authentication is enabled this is performed by the DirSync process that only runs on the CUCM Publisher. So If we lose the CUCM Publisher for whatever reason it would seem that the Authentication also fails due to the single point of failure of DirSync. Should LDAP authentication still work if the CUCM Publisher is still down.

So for LDAP users this would stop them signing in to Jabber clients and UCCX agents who are ldap’ed synced logging into the finesse webpages. Does anyone know is SSO is resilient on the CUCM publisher or would SSO still work in a Publisher outage.

Regards

Matthew Collins

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