[cisco-voip] UCCE Agent Silent Monitoring

[gentoo at ucpenguin.com]

I'm looking for some guides/sample code for using JTAPI besides the 
Cisco JTAPI Developers Guides 
(http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/jtapi_dev/8_6_1/jtapidevguide.pdf).

Specifically what I want to do is invoke the startMonitoring JTAPI 
function for a target DN when that DN is on a call and a supervisor DN 
is not on a call.

I was able to get as far as invoking monitoring, but can't seem to 
determine if a DN is on a call in a useful way that monitoring can be 
invoked based on the result.  I can see the status of the call, but 
can't pass that value outside of the method that sees the status.

The purpose of this application is to allow supervisors to monitor their 
agents without needing to deploy MediaSense with a 3rd party add on, or 
upgrading to Finesse at this time.  CAD 8.5.4 ES4 for UCCE seems to fail 
more than 50% of the time while attempting to locate its VoIP monitor 
servers during start up of Cisco Agent Desktop, when this occurs silent 
monitoring does not function.

I would also be interested in hearing any reviews of agent monitoring 
products (open source or commercial) that make use of the built in 
bridge for agent monitoring.  As well as reviews of Finesse under UCCE 
and its integrated silent monitoring.

Thanks,
Gentoo