[cisco-voip] Priority of Calls To Hunt Pilot

[Gary Parker]

Afternoon all, I wonder if anyone could shed some light on a query I have regarding my CUCM 8.6.2 system.

I have a hunt pilot that is feeding into a small callcentre operation (6 DNs, one line group, longest idle distribution). The vast majority of calls to the hunt pilot will be coming via SIP from off-net via an MGCP connected CUBE. I will also be seeing a significantly smaller number of calls from on-net to the same hunt pilot.

Assuming that all operators are busy and the hunt pilot is presenting an engaged tone, does CUCM perform any prioritisation over what calls get connected to the hunt group (on-net or off-net) first and is that configurable? I.e. can I prioritise internal calls getting connected to the hunt group over external?

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/-Gary Parker----------------------------------f--\
|     Unified Communications Service Manager      |
n      Loughborough University, IT Services       |
|     tel:+441509635635 im:ccgjp at lboro.ac.uk      o
|     http://delphium.lboro.ac.uk/pubkey.txt      |
\r----------------------------------------------d-/

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