[cisco-voip] WebEx question

Thu Jun 11 10:46:37 EDT 2015

Hello,

TAC actually headed me off at the pass. I had updated to MR5 but had some
issues with the MDC deployment. While fixing those issues, they told me
about this mobile app issue and told me to go to the hotfix.

Thanks,

James

On Thu, Jun 11, 2015 at 10:39 AM, Ahmed Abd EL-Rahman <
Ahmed.Rahman at bmbgroup.com> wrote:

> So as a conclusion I can go with MR5 and if I faced an issue with the
> mobile client I can open a TAC case to get the hot fix which is what
> happened with you James ? And after that hot fix was everything running
> smoothly with you James?
>
> Hi Tim, did you installed the MR4 in your environment ? And is it working
> fine ?
>
>
>
>
>
> Best Regards
>
> Ahmed Abd EL-Rahman
> Senior Network Engineer - BMB KSA
>
> On Jun 11, 2015, at 5:32 PM, James Buchanan <james.buchanan2 at gmail.com
> <mailto:james.buchanan2 at gmail.com>> wrote:
>
> Hello,
>
> The certificate issue with the mobile app is not yet in the release notes.
> If they will reference TAC case 635173083 when you open your TAC case, they
> can see if you need the hotfix or not.
>
> Thanks,
>
> James
>
> On Thu, Jun 11, 2015 at 10:16 AM, Tim Smith <tim.smith at enject.com.au
> <mailto:tim.smith at enject.com.au>> wrote:
> Just make sure to check release notes before as well!
>
> http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_5/Release_Notes/Release_Notes.html#reference_23E4C721B42E4B909ABE8ECA786F88BE
>
> Cheers,
>
> Tim.
>
> From: James Buchanan [mailto:james.buchanan2 at gmail.com<mailto:
> james.buchanan2 at gmail.com>]
> Sent: Friday, 12 June 2015 12:08 AM
> To: Ahmed Abd EL-Rahman
> Cc: Tim Smith; cisco-voip at puck.nether.net<mailto:
> cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] WebEx question
>
> Open a TAC case. It is post MR5.
>
>
> On 11 Jun 2015, at 7:46 AM, Ahmed Abd EL-Rahman <Ahmed.Rahman at bmbgroup.com
> <mailto:Ahmed.Rahman at bmbgroup.com>> wrote:
> Hi James,
>
> So I can go directly to MR5 with the hotfix you mentioned, but how I can
> get this hotfix if it is not published on Cisco.com<http://Cisco.com> ?
>
>
>
> Best Regards
>
> Ahmed Abd EL-Rahman
> Senior Network Engineer - KSA
>
> From: James Buchanan [mailto:james.buchanan2 at gmail.com]
> Sent: Thursday, June 11, 2015 4:16 PM
> To: Ahmed Abd EL-Rahman
> Cc: Tim Smith; cisco-voip at puck.nether.net<mailto:
> cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] WebEx question
>
> Hello,
> It would be cumulative. However, I went from MR2 to MR5, so I'm not sure
> about MR4. I would just get TAC to publish the hotfix for you with special
> file access.
> Thanks,
> James
>
> On Thu, Jun 11, 2015 at 9:10 AM, Ahmed Abd EL-Rahman <
> Ahmed.Rahman at bmbgroup.com<mailto:Ahmed.Rahman at bmbgroup.com>> wrote:
> Hi James,
>
> One question here, I assume that everything mentioned to be fixed in MR4
> and earlier should be included in MR5, am I right ? isn’t it a cumulative
> updates each one has all previous fixes plus new fixes ?.
>
> Also based on your feedback is it better to install the MR4 instead of the
> MR5 ?
>
>
>
> Best Regards
>
> Ahmed Abd EL-Rahman
> Senior Network Engineer - KSA
>
> From: James Buchanan [mailto:james.buchanan2 at gmail.com<mailto:
> james.buchanan2 at gmail.com>]
> Sent: Thursday, June 11, 2015 3:53 PM
> To: Tim Smith
> Cc: Ahmed Abd EL-Rahman; cisco-voip at puck.nether.net<mailto:
> cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] WebEx question
>
> Hello,
>
> MR5 will not fix the URL question. However, applied without the hot fix I
> mentioned it will break the mobile app because of a bug regarding
> certificates and how they are issued.
>
> Thanks,
> James
>
> On 11 Jun 2015, at 4:29 AM, Tim Smith <tim.smith at enject.com.au<mailto:
> tim.smith at enject.com.au>> wrote:
> Hi Ahmed,
>
> I think the difference is the PT tools invites use plain text only
> I guess it’s because you can’t embed the hyperlink in there..
>
> I have not tried the short URL feature yet, but I believe it will replace
> that long URL yes.
> I don’t think it will replace it with “Join the meeting” I think it will
> just replace it with a shortened URL
> So it should be shorter and neater but not exactly like the web invites.
>
> Looks like we need to be careful of the issue James raised though.
>
> Cheers,
>
> Tim
>
> From: Ahmed Abd EL-Rahman [mailto:Ahmed.Rahman at bmbgroup.com]
> Sent: Thursday, 11 June 2015 7:01 PM
> To: James Buchanan; Tim Smith
> Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
> Subject: RE: [cisco-voip] WebEx question
>
>
> Hi James/Tim,
>
>
>
> Just to make sure we are on the same page, I have the major release of the
> CWMS 2.5 without any MR releases installed.
>
> Here is what I meant by my question,
>
> This is a snapshot of the invitation received for a meeting initiated from
> web (with short hyperlink):
>
>
>
> <image001.jpg>
>
> And here a snapshot of the invitation received for a meeting initiated
> from outlook client (with long URL):
>
>
>
> <image002.jpg>
>
>
>
> So coming to your suggestions, will the MR5 fix this issue ? and will make
> the outlook invitation looks neat like the web invitation ? also, James did
> the MR5 caused issues with mobile client access with you ?
>
>
>
> Many thanks for your kind support.
>
>
>
>
>
>
> Best Regards
>
> Ahmed Abd EL-Rahman
> Senior Network Engineer - KSA
>
> -----Original Message-----
> From: James Buchanan [mailto:james.buchanan2 at gmail.com]
> Sent: Thursday, June 11, 2015 6:10 AM
> To: Tim Smith
> Cc: Ahmed Abd EL-Rahman; cisco-voip at puck.nether.net<mailto:
> cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] WebEx question
>
>
>
> If you go to MR5 you will break the mobile app. Just found out from the BU
> the other day. There is a hot fix they can publish for you.
>
>
>
>
>
>
>
> > On 10 Jun 2015, at 8:55 PM, Tim Smith <tim.smith at enject.com.au<mailto:
> tim.smith at enject.com.au>> wrote:
>
> >
>
> > Hi Ahmed,
>
> >
>
> > Check out 2.5 MR4 if you are not on it..
>
> >
>
> > Short URL feature is there, you can get rid of all the long URL's
>
> >
>
> > Also if you are security conscious, MR5 has split certificates too.
>
> >
>
> > You should upgrade to MR5 anyway if you aren't already, there are a
> couple of doozies fixed along the way :)
>
> >
>
> > Cheers,
>
> >
>
> > Tim
>
> >
>
> > -----Original Message-----
>
> > From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf
> Of Ahmed Abd EL-Rahman
>
> > Sent: Wednesday, 10 June 2015 9:41 AM
>
> > To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
>
> > Subject: [cisco-voip] WebEx question
>
> >
>
> > Hi Gents,
>
> >
>
> > I have WebEx (CWMS) 2.5 and it is working fine, I have just one strange
> note, when a user created a meeting from outlook directly the invitation
> email sent with the complete long url for the meeting while when create a
> meeting from the webpage the meeting invitation email is sent with "join
> the meeting" hyperlink without the long meeting url being revealed which
> should be the case regardless from which way the meeting has been created.
>
> > So any ideas what could be the reason for that
>
> >
>
> >
>
> >
>
> >
>
> >
>
> > Best Regards
>
> >
>
> > Ahmed Abd EL-Rahman
>
> > Senior Network Engineer - BMB KSA
>
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>
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>
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