[cisco-voip] WebEx question

Thu Jun 11 17:20:48 EDT 2015

Hello,

MR5 with the hotfix is stable. I don't know if you'll hit the issue with
SDC or not, but I'd open a TAC case.

Thanks,

James

On Thu, Jun 11, 2015 at 4:06 PM, Ahmed Abd EL-Rahman <
Ahmed.Rahman at bmbgroup.com> wrote:

> But I have SDC, do you think I will hit the same issue with the mobile app?
> Also is the situation currently stable with the MR5? As in some cases the
> newest version suffers a lot of opened bugs that's why I was thinking to go
> with the MR4 instead of the MR5.
>
>
>
>
>
> Best Regards
>
> Ahmed Abd EL-Rahman
> Senior Network Engineer - BMB KSA
>
> On Jun 11, 2015, at 5:48 PM, James Buchanan <james.buchanan2 at gmail.com
> <mailto:james.buchanan2 at gmail.com>> wrote:
>
> Hello,
>
> TAC actually headed me off at the pass. I had updated to MR5 but had some
> issues with the MDC deployment. While fixing those issues, they told me
> about this mobile app issue and told me to go to the hotfix.
>
> Thanks,
>
> James
>
> On Thu, Jun 11, 2015 at 10:39 AM, Ahmed Abd EL-Rahman <
> Ahmed.Rahman at bmbgroup.com<mailto:Ahmed.Rahman at bmbgroup.com>> wrote:
> So as a conclusion I can go with MR5 and if I faced an issue with the
> mobile client I can open a TAC case to get the hot fix which is what
> happened with you James ? And after that hot fix was everything running
> smoothly with you James?
>
> Hi Tim, did you installed the MR4 in your environment ? And is it working
> fine ?
>
>
>
>
>
> Best Regards
>
> Ahmed Abd EL-Rahman
> Senior Network Engineer - BMB KSA
>
> On Jun 11, 2015, at 5:32 PM, James Buchanan <james.buchanan2 at gmail.com
> <mailto:james.buchanan2 at gmail.com><mailto:james.buchanan2 at gmail.com
> <mailto:james.buchanan2 at gmail.com>>> wrote:
>
> Hello,
>
> The certificate issue with the mobile app is not yet in the release notes.
> If they will reference TAC case 635173083 when you open your TAC case, they
> can see if you need the hotfix or not.
>
> Thanks,
>
> James
>
> On Thu, Jun 11, 2015 at 10:16 AM, Tim Smith <tim.smith at enject.com.au
> <mailto:tim.smith at enject.com.au><mailto:tim.smith at enject.com.au<mailto:
> tim.smith at enject.com.au>>> wrote:
> Just make sure to check release notes before as well!
>
> http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_5/Release_Notes/Release_Notes.html#reference_23E4C721B42E4B909ABE8ECA786F88BE
>
> Cheers,
>
> Tim.
>
> From: James Buchanan [mailto:james.buchanan2 at gmail.com<mailto:
> james.buchanan2 at gmail.com><mailto:james.buchanan2 at gmail.com<mailto:
> james.buchanan2 at gmail.com>>]
> Sent: Friday, 12 June 2015 12:08 AM
> To: Ahmed Abd EL-Rahman
> Cc: Tim Smith; cisco-voip at puck.nether.net<mailto:
> cisco-voip at puck.nether.net><mailto:cisco-voip at puck.nether.net<mailto:
> cisco-voip at puck.nether.net>>
> Subject: Re: [cisco-voip] WebEx question
>
> Open a TAC case. It is post MR5.
>
>
> On 11 Jun 2015, at 7:46 AM, Ahmed Abd EL-Rahman <Ahmed.Rahman at bmbgroup.com
> <mailto:Ahmed.Rahman at bmbgroup.com><mailto:Ahmed.Rahman at bmbgroup.com
> <mailto:Ahmed.Rahman at bmbgroup.com>>> wrote:
> Hi James,
>
> So I can go directly to MR5 with the hotfix you mentioned, but how I can
> get this hotfix if it is not published on Cisco.com<http://Cisco.com><
> http://Cisco.com> ?
>
>
>
> Best Regards
>
> Ahmed Abd EL-Rahman
> Senior Network Engineer - KSA
>
> From: James Buchanan [mailto:james.buchanan2 at gmail.com<mailto:
> james.buchanan2 at gmail.com>]
> Sent: Thursday, June 11, 2015 4:16 PM
> To: Ahmed Abd EL-Rahman
> Cc: Tim Smith; cisco-voip at puck.nether.net<mailto:
> cisco-voip at puck.nether.net><mailto:cisco-voip at puck.nether.net<mailto:
> cisco-voip at puck.nether.net>>
> Subject: Re: [cisco-voip] WebEx question
>
> Hello,
> It would be cumulative. However, I went from MR2 to MR5, so I'm not sure
> about MR4. I would just get TAC to publish the hotfix for you with special
> file access.
> Thanks,
> James
>
> On Thu, Jun 11, 2015 at 9:10 AM, Ahmed Abd EL-Rahman <
> Ahmed.Rahman at bmbgroup.com<mailto:Ahmed.Rahman at bmbgroup.com><mailto:
> Ahmed.Rahman at bmbgroup.com<mailto:Ahmed.Rahman at bmbgroup.com>>> wrote:
> Hi James,
>
> One question here, I assume that everything mentioned to be fixed in MR4
> and earlier should be included in MR5, am I right ? isn’t it a cumulative
> updates each one has all previous fixes plus new fixes ?.
>
> Also based on your feedback is it better to install the MR4 instead of the
> MR5 ?
>
>
>
> Best Regards
>
> Ahmed Abd EL-Rahman
> Senior Network Engineer - KSA
>
> From: James Buchanan [mailto:james.buchanan2 at gmail.com<mailto:
> james.buchanan2 at gmail.com><mailto:james.buchanan2 at gmail.com<mailto:
> james.buchanan2 at gmail.com>>]
> Sent: Thursday, June 11, 2015 3:53 PM
> To: Tim Smith
> Cc: Ahmed Abd EL-Rahman; cisco-voip at puck.nether.net<mailto:
> cisco-voip at puck.nether.net><mailto:cisco-voip at puck.nether.net<mailto:
> cisco-voip at puck.nether.net>>
> Subject: Re: [cisco-voip] WebEx question
>
> Hello,
>
> MR5 will not fix the URL question. However, applied without the hot fix I
> mentioned it will break the mobile app because of a bug regarding
> certificates and how they are issued.
>
> Thanks,
> James
>
> On 11 Jun 2015, at 4:29 AM, Tim Smith <tim.smith at enject.com.au<mailto:
> tim.smith at enject.com.au><mailto:tim.smith at enject.com.au<mailto:
> tim.smith at enject.com.au>>> wrote:
> Hi Ahmed,
>
> I think the difference is the PT tools invites use plain text only
> I guess it’s because you can’t embed the hyperlink in there..
>
> I have not tried the short URL feature yet, but I believe it will replace
> that long URL yes.
> I don’t think it will replace it with “Join the meeting” I think it will
> just replace it with a shortened URL
> So it should be shorter and neater but not exactly like the web invites.
>
> Looks like we need to be careful of the issue James raised though.
>
> Cheers,
>
> Tim
>
> From: Ahmed Abd EL-Rahman [mailto:Ahmed.Rahman at bmbgroup.com<mailto:
> Ahmed.Rahman at bmbgroup.com>]
> Sent: Thursday, 11 June 2015 7:01 PM
> To: James Buchanan; Tim Smith
> Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net><mailto:
> cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
> Subject: RE: [cisco-voip] WebEx question
>
>
> Hi James/Tim,
>
>
>
> Just to make sure we are on the same page, I have the major release of the
> CWMS 2.5 without any MR releases installed.
>
> Here is what I meant by my question,
>
> This is a snapshot of the invitation received for a meeting initiated from
> web (with short hyperlink):
>
>
>
> <image001.jpg>
>
> And here a snapshot of the invitation received for a meeting initiated
> from outlook client (with long URL):
>
>
>
> <image002.jpg>
>
>
>
> So coming to your suggestions, will the MR5 fix this issue ? and will make
> the outlook invitation looks neat like the web invitation ? also, James did
> the MR5 caused issues with mobile client access with you ?
>
>
>
> Many thanks for your kind support.
>
>
>
>
>
>
> Best Regards
>
> Ahmed Abd EL-Rahman
> Senior Network Engineer - KSA
>
> -----Original Message-----
> From: James Buchanan [mailto:james.buchanan2 at gmail.com<mailto:
> james.buchanan2 at gmail.com>]
> Sent: Thursday, June 11, 2015 6:10 AM
> To: Tim Smith
> Cc: Ahmed Abd EL-Rahman; cisco-voip at puck.nether.net<mailto:
> cisco-voip at puck.nether.net><mailto:cisco-voip at puck.nether.net<mailto:
> cisco-voip at puck.nether.net>>
> Subject: Re: [cisco-voip] WebEx question
>
>
>
> If you go to MR5 you will break the mobile app. Just found out from the BU
> the other day. There is a hot fix they can publish for you.
>
>
>
>
>
>
>
> > On 10 Jun 2015, at 8:55 PM, Tim Smith <tim.smith at enject.com.au<mailto:
> tim.smith at enject.com.au><mailto:tim.smith at enject.com.au<mailto:
> tim.smith at enject.com.au>>> wrote:
>
> >
>
> > Hi Ahmed,
>
> >
>
> > Check out 2.5 MR4 if you are not on it..
>
> >
>
> > Short URL feature is there, you can get rid of all the long URL's
>
> >
>
> > Also if you are security conscious, MR5 has split certificates too.
>
> >
>
> > You should upgrade to MR5 anyway if you aren't already, there are a
> couple of doozies fixed along the way :)
>
> >
>
> > Cheers,
>
> >
>
> > Tim
>
> >
>
> > -----Original Message-----
>
> > From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:
> cisco-voip-bounces at puck.nether.net>] On Behalf Of Ahmed Abd EL-Rahman
>
> > Sent: Wednesday, 10 June 2015 9:41 AM
>
> > To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net
> ><mailto:cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
>
> > Subject: [cisco-voip] WebEx question
>
> >
>
> > Hi Gents,
>
> >
>
> > I have WebEx (CWMS) 2.5 and it is working fine, I have just one strange
> note, when a user created a meeting from outlook directly the invitation
> email sent with the complete long url for the meeting while when create a
> meeting from the webpage the meeting invitation email is sent with "join
> the meeting" hyperlink without the long meeting url being revealed which
> should be the case regardless from which way the meeting has been created.
>
> > So any ideas what could be the reason for that
>
> >
>
> >
>
> >
>
> >
>
> >
>
> > Best Regards
>
> >
>
> > Ahmed Abd EL-Rahman
>
> > Senior Network Engineer - BMB KSA
>
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>
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>
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>
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>
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