[cisco-voip] UCCX and CUIC

[Michele Russo (AM)]

All,

Question - hopefully an easy one.  We just did an upgrade from UCCX 8.5 to UCCX 10.5, HA, with Premium licensing.  When I try to add a user to the Historical Reporting Capability View I get the below pop up message.  Also in CUIC I can log in with the System User that was created during the installation however I do not have access to add any users or view the reporting packages?

I am hoping I just missed a step along the way.

[cid:image001.png at 01D06AD6.DAA73080]

Secondly - In RTMT I see two applications that are not resetting the statistics at the end of the night.  So the numbers are just cumulative from the go live date.  I am curious why this is only happening for 2 apps and not the rest.

Thoughts??


Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965 (cell)
571-203-4007 (desk)
michele.russo at dimensiondata.com



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