[cisco-voip] CUCM - MOH Silence

[Anthony Holloway]

Thanks for the pointers Roger.  I believe I have the basics covered as MOH
works for the most basic of call flows.  Its only in this very complex call
flow involving multiple GWs, protocols, and even an anti-trombone TCL
script on the GW, which MOH is silent.

At any rate, here is a line which might be interesting to see:

00339466.008 |18:52:08.661 |AppInfo
 |DET-MediaManager-(613)::preCheckCapabilities, region1=REG-CityName-US,
region2=REG-MoH-US, Pty1 capCount=4 (Cap,ptime)= (4,20) (6,20) (12,20)
(11,20), Pty2 capCount=1 (Cap,ptime)= (4,80)

The ptime is different, but from what I recall, it's a max value or
ceiling, not a hard requirement.

On Thu, May 14, 2015 at 4:13 PM Roger Wiklund <roger.wiklund at gmail.com>
wrote:

> Not sure about the trace but I would start with basic config
> check/troubleshooting.
>
> Are you running unicast or multicast MOH?
> Is the IP Voice Media Streaming App running on all nodes? (If yes try
> restarting the service)
> Is the MOH resource in the MRG/MRGL?
> Are all devices using that MRGL?
> Is MOH selected for your codec? (System, Service Parameters, <server>, IP
> Voice Media Streaming App)
> Have you uploaded a new MOH file? If so try with the default.
>
> I would start there, or try basic ip-phone to ip-phone calls, exclude
> voice gateways etc and work my way forward.
>
> On Thu, May 14, 2015 at 10:50 PM, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>> All,
>>
>> So, I'm a bit rusty this year on trace analysis and I need a second
>> opinion.
>>
>> From the below screenshot snippets out of TranslatorX, it would appear as
>> though the MOH_3 gets selected, then an AuConnectRequest gets issued, and
>> not but a few seconds later, I see an AuDisconnectRequest.  The caller
>> experience is simply silence on the line while the call is connected (or
>> not connected) to MOH.
>>
>> If there was another key piece of information I could look for to help
>> myself understand why it disconnected so quickly, what should I look for?
>> Thanks.
>>
>>
>>
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>>
>>
>
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