[cisco-voip] transferring off-net to off-net (shows on-net external mask on target)

[Brian Meade]

Lelio,

The service parameter affects behavior outside of Unity Connection as
well.  That's just the most common usage,

Brian

On Thu, May 21, 2015 at 4:08 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

>
> The auto-attendant (Unity Connection) is out of the picture by the time
> the transfer occurs. I thought I'd include that as path information.
>
> This happens with both blind (unsupervised, hanging up after pressing XFER
> and number) and supervised.
>
> I was wondering if it had to do with something about the redirecting IE or
> something like that on the gateway, but everything else works fine,
> forwarding, SNR, etc.
>
> I'm wondering if it's just a limitation of the system and off-net to
> off-net transfers.
>
> Lelio
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519‐824‐4120 Ext 56354
> lelio at uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
> ------------------------------
> *From: *"Brian Meade" <bmeade90 at vt.edu>
> *To: *"Lelio Fulgenzi" <lelio at uoguelph.ca>
> *Cc: *"cisco-voip voyp list" <cisco-voip at puck.nether.net>
> *Sent: *Thursday, May 21, 2015 3:09:29 PM
> *Subject: *Re: [cisco-voip] transferring off-net to off-net (shows on-net
> external mask on target)
>
>
> Is this a blind transfer?  It may be trying to update the calling
> information but failing.
>
> Sometimes setting the Cisco CallManager Service Parameter "Display
> Original Calling Number on Transfer from Cisco Unity" to "True" helps with
> this situation.
>
> On Wed, May 20, 2015 at 4:28 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
>>
>> We have a scenario where an off-net call is transferred to an off-net
>> destination (no SNR or jabber integration) and the off-net destination
>> shows the external mask of the on-net IP phone rather than the original
>> calling party.
>>
>> So, 519-555-1111 calls our auto-attendant, transfers to x.51234 (with
>> external calling mask 519-555-1234) then x51234 transfers the call to
>> 519-555-2222. 519-555-1234 is what appears on the display of 519-555-2222
>> .
>>
>> I'd like to see 519-555-1111 appear on the destination display.
>>
>> Any way to change this?
>>
>> Is there a way to change it individually, per phone, per destination? or
>> is it system wide?
>>
>> Thanks all!
>>
>> Lelio
>>
>>
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst, Network Infrastructure
>> Computing and Communications Services (CCS)
>> University of Guelph
>>
>> 519‐824‐4120 Ext 56354
>> lelio at uoguelph.ca
>> www.uoguelph.ca/ccs
>> Room 037, Animal Science and Nutrition Building
>> Guelph, Ontario, N1G 2W1
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
>
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