[cisco-voip] 1/4 calls to DDI while rest to ext.

[abbas wali]

Its about a phased migration from one service desk to another. 

One main DDI will need to be migrated to a new SD. To start with 25% of calls to new and rest to the same SD. 

There are no IVRs or agents just plain call distribution. 

 

Thanks 

 

From: Scott Voll [mailto:svoll.voip at gmail.com] 
Sent: 22 May 2015 16:34
To: abbas wali
Cc: Walenta, Philip; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 1/4 calls to DDI while rest to ext.

 

use case might help us to understand.......

 

But things that come to might are using UCCx for sending calls where you want them to go.  you could also look at using Hunt groups native to CM but knowing what your trying to accomplish will help us to give a better answer.

 

YMMV

 

Scott

 

 

On Fri, May 22, 2015 at 8:26 AM, abbas wali <abbaseo at gmail.com <mailto:abbaseo at gmail.com> > wrote:

Thanks Phil,

 

Its just calls coming into a particular number – calling party doesn’t matter and no IVR for this and no TOD

 

75% to a diff number/ext/ddi or the rest 25% to another though out.

 

We got UCCX, UCx, ARC and CM v 9. Can use any for it!!

 

From: Walenta, Philip [mailto:Philip.Walenta at Polycom.com <mailto:Philip.Walenta at Polycom.com> ] 
Sent: 22 May 2015 16:14
To: abbas wali; cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> 
Subject: RE: [cisco-voip] 1/4 calls to DDI while rest to ext.

 

It would help if we had a little more understanding of what you are trying to accomplish.

 

Are you trying to distribute calls ¼ and ¾ over an hour, a day, a month?  Will there be any other quantification on the call itself (calling number, called number, any IVR entry?)?

 

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of abbas wali
Sent: Friday, May 22, 2015 10:01 AM
To: cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> 
Subject: [cisco-voip] 1/4 calls to DDI while rest to ext.

 

Hi all,

 

Is there a way to distribute ¼ of calls to one number/ddi  and rest to a different set of numbers. 

CUCM 9 HP cant do that for me.

 

Anything in UCCX 9!!

 

TIA.

 


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