[cisco-voip] UCCX 10.6 and axl issues

[Michele Russo (AM)]

FYI...for the first issue Cisco has opened up a defect: CSCuu47433.  We specifically ran into this issue when using both the UCCX .ova template 2.5 (which came pre-loaded on the BE7000) and the most recent 2.6.ova file off of cisco.com downloads page.  The hardware is the BE7000H M4  -not sure if anyone else has seen this problem but TAC was able to reproduce in their lab.  All indications point to it being cosmetic, or because the chipset is very new and redhat does not recognize it...however, we were able to move forward with the installation and have not seen any system errors or issues yet.

Also, we resolved the axl issue...permissions etc.

Michele

From: Abhiram Kramadhati (akramadh) [mailto:akramadh at cisco.com]
Sent: Friday, May 22, 2015 12:37 AM
To: Michele Russo (AM); cisco-voip at puck.nether.net
Cc: Mike Lydick (AM); Tommer Catlin (AM)
Subject: Re: [cisco-voip] UCCX 10.6 and axl issues

Hi Michele,

For the second issues, you could obtain the MADM logs from the CLI or get the AXL logs from the CUCM to see why the error is being seen. Also, do you have any other existing application users you could use as the AXL user?

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CBABU
CCIE Collaboration # 40065

From: "Michele Russo (AM)" <michele.russo at dimensiondata.com<mailto:michele.russo at dimensiondata.com>>
Date: Friday, 22 May 2015 2:52 am
To: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Cc: "Mike Lydick (AM)" <mike.lydick at us.didata.com<mailto:mike.lydick at us.didata.com>>, "Tommer Catlin (AM)" <tommer.catlin at us.didata.com<mailto:tommer.catlin at us.didata.com>>
Subject: [cisco-voip] UCCX 10.6 and axl issues

All,

I am trying to do a fresh install of UCCX 10.6 - integrated with CUCM 10.5 SU1.  I am using the .ova and .iso files that came preloaded on the Be7000H M4 server.  2 issues:


1.      And I have a TAC Case - I see the error message: Unsupported hardware detected once I build the virtual machine and start the installation of the software.  I have used a new .ova template but the same .iso that came preloaded.  I do not have another .iso to try so we are stuck with this message.  The application will move forward with the installation though.  Any thoughts?  My TAC Case is now waiting on an update from the VM Ware team to see if there are actual hardware issues with the BE7000..I am still waiting but wanted to reach out to a broader audience to see if anyone else has experienced this.

[cid:image001.jpg at 01D09338.48165860]



2.      After bypassing this message and installing the application (UCCX 10.6) I cannot move beyond the first GUI configuration setting that is asking for axl provider information.  I have created the axl application user and assigned it the axl service role/permissions in addition to SuperUser permissions...the message: " Cisco Unified CM Authentication Failed because of CCMAXL Exception. Please check the logs for details.".  I have tried building a standard axl user and assigning that user SuperUser permissions and get the same error message.

Questions...could the first 'unsupported hardware' message be stopping me from setting up the application?  I also see, in CUCM, the customer has hit a licensing limit, I need to see exactly why they are out of compliance but could this be impacting moving forward with the configuration of the application?

Thanks in advance.


Michele Russo Harttree
Consultant
Dimension Dta NA
11730 Plaza America Drive Suite 350
Reston, VA 20190
202-460-3965 (cell)
571-203-4007 (desk)
Michele.Russo at dimensiondata.com<mailto:Michele.Russo at dimensiondata.com>


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