[cisco-voip] ATA190 Registration Failed

[gentoo at ucpenguin.com]

Alessandro,

Based on the firmware it bould be this bug: 
https://tools.cisco.com/bugsearch/bug/CSCuq99457

Symptom:
ATA190 cannot register to CUCM. REGISTER request from ATA190 only get 
404 response.
ATA190 knows the IP address of CUCM. But it only register to CUCM with 
'hostname + domain' in request URL.

Conditions:
On CUCM, no setting for domain, but host name is configured.

This issue is independent of how CUCM server is configured. This defect 
is applicable even if CUCM server is configured using IP Address.

Workaround:
1. SSH to CUCM and configure domain name
2. Reboot CUCM
3. If CUCM works in mixed mode, need to regenerate CTL file with USB 
token. If don't recreate CTL file, ATA190 cannot register to CUCM.

Further Problem Description:
Customer visible bug for ATA190 v1.1.2, release notes is at 
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cata/190/1-1/english/release-notes/ata190-rn-112.html?mdfid=286248743



Are use using the latest device pack on UCM?

http://www.cisco.com/web/software/282074299/124017/cmterm-devicepack10.5.2_12014-1_Release_Notes.pdf

-Gentoo

On 2015-05-26 15:57, Alessandro Bertacco wrote:
> Hi all, we have issue with ATA190 (FW version 1.1.2(0.05) that don't
> register with our CUCM 10.5.x.
> 
> (Changing the ATA190 device, issue persist)
> 
> Cluster of one node in mixed mode, but we don’t use encryption to
> the endpoint. Standard non secure profile are used.
> 
> The device is already configured from Communication Manager Side, with
> the mac-address and DN. TFTP server is correctly issued on theATA190
> adapter, but from the Web interface I can see registration failed.
> (Also from CUCM side)
> 
> From the Communication Manager, I've captured some SDL log regarding
> the Registration request sent from the ATA90 that the ip address is
> 192.168.121.52, and primary MAC addres is: 34DBFD186BCA.
> 
> The trace is attached to this email.
> 
> Any idea?
> 
> Thank you for your time
> 
> Regards
> 
> --
> 
> Alessandro Bertacco
> 
> 
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