[cisco-voip] Caller order when presented to hunt groups

[Brian Meade]

I think that would probably be easiest.  You also may want to look into
using UCCX for this.

On Thu, May 28, 2015 at 6:26 AM, Nick <csvoip at googlemail.com> wrote:

> Hi Brian
>
> Yes, the same members of line group1 are also in line group 2 plus a
> couple of extra lines. So are you saying that I would need to have two
> lines configured on the phones Line 1 in LG1 and Line 2 in LG2 for it to
> work correctly?
>
> Regards
>
> Nick
>
> On 27 May 2015 at 16:19, Brian Meade <bmeade90 at vt.edu> wrote:
>
>> Are the same line group members in both HG1 and HG2?  You should have
>> separate line appearances for HG1 and HG2 so that agents will answer HG2
>> first if there's a call for it.
>>
>> On Wed, May 27, 2015 at 10:45 AM, Nick <csvoip at googlemail.com> wrote:
>>
>>> Hi All
>>>
>>> Anyone come across this scenario before?
>>>
>>>
>>>
>>> On 26 May 2015 at 11:51, Nick <csvoip at googlemail.com> wrote:
>>>
>>>> Fruther info on this is that the callers only lose the order of once
>>>> they have tripped to the secondary line group, new callers ringing n thr
>>>> first line group get answered first.
>>>>
>>>> Scenario as follows
>>>>
>>>>
>>>> Call A arrives at HG1
>>>>
>>>> Call B arrives at HG1 after call A
>>>>
>>>> Call A is unanswered and goes to HG 2
>>>>
>>>> Agent answers the next call presented and is presented call B even
>>>> though total time waiting is shorter than call A
>>>>
>>>>
>>>>
>>>> On 26 May 2015 at 10:04, Nick <csvoip at googlemail.com> wrote:
>>>>
>>>>> I have had a query from a customer where we have a small site with 6
>>>>> channels BRI, single number to a hunt pilot with a hunt list contraining
>>>>> two tiered line groups who claims that when they have multiple calls coming
>>>>> into the hunt group if they are not answered within the 12 seconds set on
>>>>> line group 1 and the calls trip to line group 2 when the first call is
>>>>> answered is will not be the caller who dialled into the hunt group
>>>>> first and the callers will randomly be presented for answer.
>>>>>
>>>>> Its not a sceanrio I have come across before and cannot find any
>>>>> information on this in any documentation, so does anyone know if that is
>>>>> workingcorrectly or if we have an issue here.
>>>>>
>>>>> Anyone come across anything like this before?
>>>>>
>>>>>
>>>>
>>>>
>>>
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>>>
>>>
>>
>
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