[cisco-voip] Call to Huntgroup drop when Group only contains csf

[Daniel Pagan]

Hey Ryan. Hope things are going well over in your neighborhood. I think the confusion comes from the name. It made more sense when it was called “Use Personal Preferences” before CUCM 9x.

For Use Personal Preferences (which is now Use Fwd Settings of LG Member):

“Use this check box to enable the Call Forward No Coverage (CFNC) settings for the original called number that forwarded the call to this hunt pilot.”

- Dan

From: Ryan Huff [mailto:ryanhuff at outlook.com]
Sent: Monday, November 23, 2015 11:38 AM
To: Daniel Pagan <dpagan at fidelus.com>; rschuknecht at gmx.de; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call to Huntgroup drop when Group only contains csf


Hi Dan!



Thanks for correcting me. For some reason I remembered it working differently? Anyway, my apologies to the list, I will work to improve [😊] .


= Ryan =



________________________________
From: Daniel Pagan <dpagan at fidelus.com<mailto:dpagan at fidelus.com>>
Sent: Monday, November 23, 2015 9:39 AM
To: Ryan Huff; rschuknecht at gmx.de<mailto:rschuknecht at gmx.de>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] Call to Huntgroup drop when Group only contains csf


Just a heads up, the Use Forward Settings of Line Group Member should use the forward no coverage settings of the DN forwarding to the Hunt Pilot. No need to have an active line member in the LG. Just ran a quick test to confirm - the only member of a LG was logged out with the device unregistered and no coverage continued to work.



Not sure why this feature got renamed to “of Line Group Member” - it should have kept its original name instead (“use personal prefs”) considering how much confusion it caused when it was first changed.



- Dan



From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Huff
Sent: Sunday, November 22, 2015 7:19 PM
To: rschuknecht at gmx.de<mailto:rschuknecht at gmx.de>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Call to Huntgroup drop when Group only contains csf



For the "Forward Hunt No Answer" setting on the hunt pilot did you select "Use Forward Settings of Line Group Member" or "Forward Unanswered Calls to Destination"? If you've selected "Use Forward Settings of Line Group Member", then an active line member will need to be present in the line group.



= Ryan =





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________________________________

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of rschuknecht at gmx.de<mailto:rschuknecht at gmx.de> <rschuknecht at gmx.de<mailto:rschuknecht at gmx.de>>
Sent: Sunday, November 22, 2015 4:40 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Call to Huntgroup drop when Group only contains csf





I am facing a strange Problem with Huntgroups which are containing only CSF (Client Services Framework) devices.

The huntpilot is configured to forward calls on busy and no Answer to a voicemail-Pilot. Which is working when at least one csf device is registered. It does not work when no csf device is registered. Then a call for the Huntgroup is silently dropped. No busy tone or announcement.

We are using CUCM Version 10.5.2 SU2.

Any Hints See welcome!





Regards,

Robert


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