[cisco-voip] Jabber phone mode outbound calls issue

[Ryan Huff]

Also and if it isn't too late, before you pull the SDL trace on the test call, can you verify that the Digit Complexity Analysis is set to TranslationAndAlternatePatternAnalysis under Service Parameters->Cisco Call Manager?


= Ryan =



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________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Ryan Huff <ryanhuff at outlook.com>
Sent: Tuesday, November 24, 2015 1:00 PM
To: abbas wali; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Jabber phone mode outbound calls issue

I would deffinatley look into getting the clock sync to a strata 3 on the pub and then restart ntp services.

Can you do a test call on one of the Jabber clients and pull of the SDL traces for the call?


Sent from my T-Mobile 4G LTE Device


-------- Original message --------
From: abbas wali
Date:11/24/2015 12:13 PM (GMT-05:00)
To: 'Ryan Huff' ,cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Jabber phone mode outbound calls issue

Hi Ryan,

Thanks for the detailed response.

Yes the issue is with Jabber clients and not the IP phones.

The line itself which is shared with many devices, can make calls on any other device but fails when made from Jabber.

I ran all the below Utils and all came out without any significant alarms
The NTP, though is at stratum 4. But again that’s for both the clusters and one of them can make calls with jabber.


Have ran some traces as below
These are multiple failed calls.
Not sure why there are so many REFER messages !!

Thank s

[cid:_com_android_email_attachmentprovider_2_2652_RAW at sec.galaxytab]

From: Ryan Huff [mailto:ryanhuff at outlook.com]
Sent: 24 November 2015 15:32
To: abbas wali <abbaseo at gmail.com>; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Jabber phone mode outbound calls issue


I assume this is only with the Jabber clients and not IP phones as well?



The annunciation message you're getting from Call Manager is typically reserved for when the calling device does not have access to the called device (or pattern). If you're confident that you're CSS/Partitions are correct you may need to look at OS level items.



I recently assisted someone who presented with similar symptoms; everything worked fine except Jabber client egress and the solution there was NTP (incorrect/unsupported NTP can cause very, very strange behavior in UCOS).



I would give the cluster a quick health check (performed from the CLI of the publisher);



  *   utils dbreplication runtimestate

     *   Looking for everything to come back with a (2) Setup Completedi message in the Replication Setup column

  *   utils diagnose module validate_network

     *   Looking for it to come back with Passed (anything fails like reverse DNS ... etc and it will explain)

  *   utils ntp status

     *   Looking for it to show synchronized and a stratum 3 (or lower)

        *   Windows servers (SNTP) are unsupported for NTP and may cause issues even if it shows synchronized

  *   utils ntp server list

     *   Looking for any ntp servers referenced by hostname/FQDN rather than IP address (you should reference ntp servers by IP address)

If everything comes back healthy, I would setup a test call scenario and pull traces off of CCM and follow the call flow. If one of the health checks fail, I would resolve that and then you may have to schedule a cluster restart (if possible).


= Ryan =





Email: ryanthomashuff at outlook.com<mailto:ryanthomashuff at outlook.com>

Spark: ryanthomashuff at outlook.com<mailto:ryanthomashuff at outlook.com>

Twitter: @ryanthomashuff<http://twitter.com/ryanthomashuff>

LinkedIn: ryanthomashuff<http://linkedin.com/in/ryanthomashuff>

Web ryanthomashuff.com<http://ryanthomashuff.com>

________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of abbas wali <abbaseo at gmail.com<mailto:abbaseo at gmail.com>>
Sent: Tuesday, November 24, 2015 9:58 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Jabber phone mode outbound calls issue


Hi all,



Jabber phone only mode (10.5.2) is unable to make any outbound calls including any internal calls even to reach the voicemail.

Inbound calls are working.



This is happening in CUCM 9.1



When dial anything , I get  the “your call cannt be completed as dialled please consult…”



I have checked via the DNA and the line settings are okay and calls permitted. Hence the CSSs\DP are okay.





Strangely, we have another cluster CM 9.1 with the same jabber version and setting and it has no issues making any calls.



Any suggestions.



Thanks
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