[cisco-voip] CUCM Agent Greeting API

[Dennis Behrens]

Has anyone developed against the CUCM Agent Greeting API?

To meet a specific client need, we're looking at potentially creating a custom Agent Greeting solution.  The customer has UCCX and wants Agent Greeting to work in the manner that UCCE does - the call connects and both the called and calling party can hear the greeting together.  Obviously we're all familiar with the ability to play a greeting prior to the connect step within a script - that's not what they want.

CUCM has the Agent Greeting API which can be leveraged with JTAPI/TAPI.  My understanding is that UCCE actually uses this to accomplish this function.

Does anyone have any experiences to share developing against this API?  It seems straightforward (or as straightforward as any TAPI implementation).  It essentially causes the phone to use the BIB to bring in a 3rd call leg with the greeting.  The thought would be to host an application on UCCX that plays back the appropriate greeting, then disconnects.

Thoughts?  Anyone aware of any COTS 3rd party application that does this?


:-:db

Dennis Behrens
Senior Engineering Director, Cisco Solutions Practice
CCIE #17336 (Voice)
Black Box Network Services


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