[cisco-voip] Inactive Load Failure

[Joe Martini]

Check the version ID of the phones that won’t downgrade.

Hardware Updates

The Cisco IP Phone 7821, 7841 and 7861 has hardware updates. The new phone version IDs are:

 <>Cisco IP Phone 7821: V03

 <>Cisco IP Phone 7841: V04

 <>Cisco IP Phone 7861: V03

Phones manufactured with the new version ID must run Firmware Release 10.3(1) or later. The phone firmware does not allow the phone to be downgraded to releases earlier than Firmware Release 10.3(1).


Source: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7800-series/10-3-1/english/releasenotes/PA2D_BK_70AD4CFB_00_7811_7821_7841_7861-rn-1031/PA2D_BK_70AD4CFB_00_7811_7821_7841_7861-rn-1031_chapter_00.html#PA2D_CN_NC2454A0_00 <http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7800-series/10-3-1/english/releasenotes/PA2D_BK_70AD4CFB_00_7811_7821_7841_7861-rn-1031/PA2D_BK_70AD4CFB_00_7811_7821_7841_7861-rn-1031_chapter_00.html#PA2D_CN_NC2454A0_00>

Joe
 
On Sep 4, 2015, at 1:36 PM, Brian Meade <bmeade90 at vt.edu> wrote:

It's probably not possible to downgrade from 10.3 to 10.1(1)SR1 directly.

On Fri, Sep 4, 2015 at 1:16 PM, Jason Aarons (AM) <jason.aarons at dimensiondata.com <mailto:jason.aarons at dimensiondata.com>> wrote:
Any idea why the 7841 phone loads would quit working? CallManager 10.5.1

 

<image002.png>

 

Phones come up and function normally, but the last twenty or so have

this status.

 


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