[cisco-voip] Cisco 8841 VPN phone issue

[Hank Keleher (AM)]

Greetings!

I’ve setup a new server using 10.5.2 for VPN using 8841’s and username and password (not certificate). I followed the details in the following features configuration guide for VPN client.

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_rel1052.pdf

The phones were configured and registered on the local network so they got the VPN common phone profile information. When we try to use the phone at home it prompts to supply Service Name, Username and Password. What should the service name be? We searched for hours and didn’t see anything that related to a service name and we tried everything we could think of.

I am able to VPN using username and password with the AnyConnect client to the URL for the VPN phones that was setup. It’s an ASA 5512 and the proper licenses are applied. I checked the feature report on CUCM and the 8841 is supported. Unfortunately I’m not able to access the web server on the phone (I’ve tried to no avail.)

Any thoughts or ideas here?

Thanks!
Hank

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