[cisco-voip] Unity user parameters greyed out

[Chris Ward (chrward)]

There should be an SU3 with a fix for this near the end of the year. If you need a fix fast, then go with the ES. Good luck!

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Chris Ward (chrward)
Sent: Monday, September 14, 2015 10:24 AM
To: Scott Voll <svoll.voip at gmail.com>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity user parameters greyed out

CSCuv04411 is only available in an ES right now. So TAC will have to get you the ES. If you un-ldap, change, and re-ldap, it will get set back to the original value. The guy I would ask about when this fix would be in an SU isn’t online yet. Will check with him in a bit.

+Chris
TME - MediaSense and Unity Connection

From: Scott Voll [mailto:svoll.voip at gmail.com]
Sent: Monday, September 14, 2015 10:06 AM
To: Chris Ward (chrward) <chrward at cisco.com<mailto:chrward at cisco.com>>
Cc: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Unity user parameters greyed out

What is the best course of action at this point?  get the ES and apply.  just un ldap the user and change and then ldap them back?  does SU2a fix it?  if not, TAC case to get the ES?

TIA

Scott


On Mon, Sep 14, 2015 at 6:49 AM, Chris Ward (chrward) <chrward at cisco.com<mailto:chrward at cisco.com>> wrote:
The fix is required after someone got a little too aggressive on the fix for CSCuq64344, which was applied in 10.5.2 and why you are seeing the problem after an upgrade.

+Chris
TME - MediaSense and Unity Connection

From: Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>]
Sent: Friday, September 11, 2015 2:41 PM
To: Scott Voll <svoll.voip at gmail.com<mailto:svoll.voip at gmail.com>>; Chris Ward (chrward) <chrward at cisco.com<mailto:chrward at cisco.com>>

Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Unity user parameters greyed out

Here you go:

https://tools.cisco.com/bugsearch/bug/CSCuv04411

On Fri, Sep 11, 2015 at 1:28 PM Scott Voll <svoll.voip at gmail.com<mailto:svoll.voip at gmail.com>> wrote:
just upgraded to UC 10.5 having the same issue with the extension grayed out on LDAP enabled users after the upgrade.  is this a bug?  Can someone let me know what you found out?

Thanks

Scott


On Fri, Jul 24, 2015 at 11:19 AM, Chris Ward (chrward) <chrward at cisco.com<mailto:chrward at cisco.com>> wrote:
Ryan,

Can you unicast me your case number? I will have it looked at by our escalation team since it seems to be affecting multiple customers.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of John J
Sent: Friday, July 24, 2015 2:15 PM
To: Ryan Huff
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Unity user parameters greyed out

I have this same issue currently with my 10.5.2 cluster su1.  LDAP integrated users have the LDAP status greyed out as well as extension, etc.  I have a TAC open as I'm sure it's a bug, but I had luck in the short term by using BAT to fix it. Exported users in CSV, modified, then updated.

On Fri, Jul 24, 2015 at 11:57 AM, Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>> wrote:
If it is not from an LDAP integration, it maybe from an AXL integration. You could get a COBRAS snapshot of the account (to get the recorded name and messages ... etc). Then delete the account and restore.
________________________________
From: norm.nicholson at kitchener.ca<mailto:norm.nicholson at kitchener.ca>
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Date: Fri, 24 Jul 2015 15:53:41 +0000
Subject: [cisco-voip] Unity user parameters greyed out




I have users from our first install a few years ago that have parameters greyed out like LDAP integration. Is there a way to fix this  verses deleting the mailbox and re-creating it ?







Thanks













Norm Nicholson

Telecom Analyst

City of Kitchener

(519) 741-2200 x 7000<tel:%28519%29%20741-2200%20x%207000>





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