[cisco-voip] Additional historical reports available on CCO

Fri Apr 8 10:40:51 EDT 2016

I had issues with the reason code reports, the others went in fine.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Holloway
Sent: Friday, April 8, 2016 10:30 AM
To: Ed Leatherman <ealeatherman at gmail.com>
Cc: Cisco VOIP <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Additional historical reports available on CCO

I'm only just seeing this now for the first time, and so, I just tried to import one report, and so far it worked for me.  I'll try the rest in a moment, but for now...

Here's what I have, and what I did.

My UCCX is 10.6.1.11001-31

  1.  Downloaded CCX_NEWREPORTS.zip from http://www.cisco.com/
  2.  Extracted CCX_NEWREPORTS.zip to folder CCX_NEWREPORTS
  3.  Opened the Import Guide MS Word document from within the ZIP archive and began reading the instructions to import the first report
  4.  Downloaded AGS Server Studio from http://www.serverstudio.com/downloads/
  5.  Followed AGS instructions to install and register the product
  6.  Logged into UCCX App Admin and set the password for the Historical Reporting User (uccxhruser) under Tools > Password Management
  7.  Entered the connections details for UCCX into AGS Server Studio per this guide<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/programming/guide/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express_chapter_0100.html#UCCX_TK_B927C100_00>
  8.  Now I'm connected to UCCX DB, and I can see the DB details in AGS Server Studio
  9.  I expand Databases on the left, then right click the db_cra database and select New > SQL Editor
  10. I open the .sql commands in Notepad++ for the first report in the file from the ZIP archived CCX_NEWREPORTS\Report Stored Procedures\sp_reasoncode_agent_grouping.sql
  11. Copy those commands from Notepad++ and paste them into the SQL Editor pane in AGS Server Studio
  12. Click the Execute button (Green Arrow in Tools Bar) Or you can press CTRL+E
  13. Scroll through output in bottom pane and check for errors, I saw none
  14. Logged into CUIC as application administrator
  15. Created a new folder under the Reports folder and named it "Non-Stock"
  16. Clicked Import Reports button at top of Reports page
  17. Clicked Browse to open the report definition for the report I'm importing CCX_NEWREPORTS\Report Templates\New Reports\Reason Code Report by Agent Grouping.zip
  18. Selected the "Non-Stock" folder as the Save To folder and clicked Import
  19. Got an error about needing to pick data sources, so I picked UCCX as the data source for both the definition and the value lists, then clicked Import again
  20. I now see a new folder under the folder "Non-Stock" for the report I just imported
  21. Within that new folder, which is the name of the report "Reason Code Report by Agent Grouping" the report itself is in there, with the same name "Reason Code Report by Agent Grouping" (Nesting is good right?)
  22. I click the new report, set some filter, run it and bam, I have a new report
The hardest part was obtaining, installing, registering, and configuring AGS Server Studio to connect to the UCCX database.  With that done, I can start on step 9 for the remainder of the reports.

On Fri, Apr 8, 2016 at 8:30 AM, Ed Leatherman <ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>> wrote:
Good morning,

It was pointed out to me that there were a handful of new historical reports for UCCX/CUIC 10.6/11 up for download on CCO in the downloads section. Others might be interested also.

Anyone try these out? I added in the Reason Code Report by agent (added SP and template OK) but I just get a Dataset status is Failed (Database error) and then a big pile of java error that makes no sense to me. I'm importing the report as the appadmin user account so that I can import it into the stock reports folder for my internal customers and change permissions on it so they can all access it.
Thanks!

--
Ed Leatherman

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