[cisco-voip] Additional historical reports available on CCO

Wed Apr 13 07:35:33 EDT 2016

Thanks Abhiram!  I validated the same scenario as well in our lab - broken reports now all work as expected in SU2.

We look forward to any/all CCX enhancements, keep em coming!

Kevin P.

From: Abhiram Kramadhati (akramadh) [mailto:akramadh at cisco.com]
Sent: Tuesday, April 12, 2016 8:24 PM
To: Ed Leatherman <ealeatherman at gmail.com>
Cc: Kevin Przybylowski <kevinp at advancedtsg.com>; Anthony Holloway <avholloway+cisco-voip at gmail.com>; Justin Steinberg <jsteinberg at gmail.com>; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Additional historical reports available on CCO

Hi Ed,

After the upgrade, all the reports will be moved into the Stock folder and the SP's will be loaded as the Informix user - who has permission over the Temp tables, hence you won't have issues.

Thank you, Anthony, for confirming the same.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065

From: Ed Leatherman <ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>>
Date: Tuesday, 12 April 2016 at 9:02 PM
To: akramadh <akramadh at cisco.com<mailto:akramadh at cisco.com>>
Cc: Kevin Przybylowski <kevinp at advancedtsg.com<mailto:kevinp at advancedtsg.com>>, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>>, Justin Steinberg <jsteinberg at gmail.com<mailto:jsteinberg at gmail.com>>, "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Additional historical reports available on CCO

Hi Abhiram,

Thanks for all the background info, and the heads up about SU2 (i've been waiting on that one for another bug fix)

Since the new reports are pre-bundled in SU2, do you foresee any problems applying SU2 if we've added or tried to add one or more of the new reports already? I am mainly thinking of SP's that have been added already.

Ed

On Mon, Apr 11, 2016 at 9:57 PM, Abhiram Kramadhati (akramadh) <akramadh at cisco.com<mailto:akramadh at cisco.com>> wrote:
Hi all,

We had a quick discussion yesterday to address this and here is the summary:

  1.  CUIC currently executes the SP's as (uccxhrc user) - this is a problem due to an Informix defect, corrected in the next release. Why is this a problem? According to Informix, for a user to delete the temp tables the user has to be the owner of the same. The owner of the temp table is usually designated to be the same as the owner of the SP - uccxhruser in our case. Now, since the execution is happening as uccxhrc user and the owner is uccxhruser, there is a conflict and hence the errors. Refreshing the CUIC datasource fixes this temporarily because temp tables are cleared out. The permanent fix is to import the SP as the uccxhrc user. Since the uccxhrc user does not have default privileges to create SP's, please call into TAC and they can run the commands for you from the root. This is the defect CSCul06940
  2.  We have pre-bundled these reports in 10.6(1)SU2 and the same has been released yesterday. Since they are pre-bundled, you will not have this problem.
  3.  11.0(1) currently does not have this pre-bundled, since it was released a few months back. So if you upgrade from 10.6(1)SU2 to 11.0(1), you will lose these reports - you will have to reimport them. So please be mindful of point 1. Tentatively, we will pre-bundle them on SU's on 11.0(1). So you should be able to upgrade to that from 10.6(1)SU2 and still have the reports.

The defect CSCul06940 will affect other custom reports as well (because of point1). However, in 11.5 the user uccxhrc has been deleted. That is the long term fix. It is an informix fix, hence the challenges to back port.

Updated release notes for the reports will be uploaded soon. Please let me know if you have any questions.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of akramadh <akramadh at cisco.com<mailto:akramadh at cisco.com>>
Date: Monday, 11 April 2016 at 10:41 AM
To: Kevin Przybylowski <kevinp at advancedtsg.com<mailto:kevinp at advancedtsg.com>>, Ed Leatherman <ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>>, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>>, Justin Steinberg <jsteinberg at gmail.com<mailto:jsteinberg at gmail.com>>

Cc: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Additional historical reports available on CCO

Hi all,

Let me find more details on the issue you are facing. We introduced these reports over the last quarter and more will be available as well; and all of them have undergone the regular testing cycle. But let me see how best to address this.

[http://www.cisco.com/c/dam/assets/email-signature-tool/logo_07.png?ct=1421802598153]

Abhiram Kramadhati
Technical Solutions Manager
Customer Solutions Success team, CCBU
akramadh at cisco.com<mailto:akramadh at cisco.com>
Phone: +61 2 8446 6257<tel:%2B61%202%208446%206257>

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From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of Kevin Przybylowski <kevinp at advancedtsg.com<mailto:kevinp at advancedtsg.com>>
Date: Saturday, 9 April 2016 at 1:45 AM
To: Ed Leatherman <ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>>, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>>, Justin Steinberg <jsteinberg at gmail.com<mailto:jsteinberg at gmail.com>>
Cc: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Additional historical reports available on CCO

You also have to put together that Cisco's official new ccx reports would fall under the 'custom' umbrella!

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Friday, April 8, 2016 11:37 AM
To: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>>; Justin Steinberg <jsteinberg at gmail.com<mailto:jsteinberg at gmail.com>>
Cc: Cisco VOIP <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Additional historical reports available on CCO

Hours ago actually lol, I never looked through the sp !

On Fri, Apr 8, 2016, 11:20 AM Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>> wrote:
Defect in question: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCul06940

Funny, Ed himself just posted this defect to the list a few days ago.  ;)

On Fri, Apr 8, 2016 at 10:16 AM, Justin Steinberg <jsteinberg at gmail.com<mailto:jsteinberg at gmail.com>> wrote:
those reports have the temp tables issue.   they need to be imported using the uccxhrc user.

Which makes me really question using these reports in production since the QA on these must have been really minimal to document that they should be imported with uccxhruser.

On Fri, Apr 8, 2016 at 11:14 AM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:
Update: I rebooted my UCCX to see if that helped, and now I cannot run the Reason Code Report by Agent Grouping report, as it fails with the same database error.  So, it got worse.

On Fri, Apr 8, 2016 at 9:44 AM, Ed Leatherman <ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>> wrote:
Hmm i'll try the other ones - both reason code reports resulted in the same errors. I tried the second one using CUIC as the data source just to see if it made a difference. Thats the same type of error that i got though. Trying to find out if TAC will support these or not also.

On Fri, Apr 8, 2016 at 10:42 AM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:
Update:  After importing all reports, I can only run two of the five:

  1.  All Agent Fields Report - GOOD
  2.  Contact Service Queue Activity by Window Duration - Database status Failed
  3.  CSQ All Fields Report - Database status Failed
  4.  Reason Code Report by Agent Grouping - GOOD (This was coincidentally the first one I imported)
  5.  Reason Code Report by Reason Code Grouping -  - Database status Failed
As one example of the error output from a failed run is:

Error information:

com.cisco.ccbu.cuic.businesslogic.datasource.CuicDbException: DbException: CuicDataSourceServiceManagerImpl.getDataSet() { Nested SQLException; SQLState: IX000 Vendor code: -313 Message: Not owner of table. } at com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.getDataSetBuilder(CuicDataSourceServiceManagerImpl.java:952) at com.cisco.ccbu.cuic.businesslogic.engine.CuicReportEngineWorker.executeQueryUsingDatasetBuilder(CuicReportEngineWorker.java:80) at com.cisco.ccbu.cuic.businesslogic.engine.CuicReportEngineWorker.runReport(CuicReportEngineWorker.java:37) at com.cisco.ccbu.cuic.businesslogic.enginebase.Worker.run(Worker.java:329) at com.cisco.ccbu.infra.threads.InstrumentedRunnable.run(InstrumentedRunnable.java:92) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at java.lang.Thread.run(Thread.java:724) at com.cisco.ccbu.infra.threads.ThreadPoolThread.run(ThreadPoolThread.java:164) Caused by: java.sql.SQLException: Not owner of table. at com.informix.jdbc.IfxSqli.a(IfxSqli.java:3643) at com.informix.jdbc.IfxSqli.E(IfxSqli.java:3974) at com.informix.jdbc.IfxSqli.dispatchMsg(IfxSqli.java:2695) at com.informix.jdbc.IfxSqli.receiveMessage(IfxSqli.java:2611) at com.informix.jdbc.IfxSqli.a(IfxSqli.java:1830) at com.informix.jdbc.IfxSqli.executeStatementQuery(IfxSqli.java:1768) at com.informix.jdbc.IfxSqli.executeStatementQuery(IfxSqli.java:1699) at com.informix.jdbc.IfxResultSet.a(IfxResultSet.java:210) at com.informix.jdbc.IfxStatement.executeQueryImpl(IfxStatement.java:1237) at com.informix.jdbc.IfxPreparedStatement.executeQuery(IfxPreparedStatement.java:401) at com.informix.jdbc.IfxCallableStatement.executeQuery(IfxCallableStatement.java:241) at com.mchange.v2.c3p0.impl.NewProxyCallableStatement.executeQuery(NewProxyCallableStatement.java:2131) at com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.executeAndLoadDataset(CuicDataSourceServiceManagerImpl.java:1072) at com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.getDataSetBuilder(CuicDataSourceServiceManagerImpl.java:938) ... 8 more Caused by: java.sql.SQLException at com.informix.util.IfxErrMsg.getSQLException(IfxErrMsg.java:413) at com.informix.jdbc.IfxSqli.E(IfxSqli.java:3979) ... 20 more

On Fri, Apr 8, 2016 at 9:30 AM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:
I'm only just seeing this now for the first time, and so, I just tried to import one report, and so far it worked for me.  I'll try the rest in a moment, but for now...

Here's what I have, and what I did.

My UCCX is 10.6.1.11001-31

  1.  Downloaded CCX_NEWREPORTS.zip from http://www.cisco.com/
  2.  Extracted CCX_NEWREPORTS.zip to folder CCX_NEWREPORTS
  3.  Opened the Import Guide MS Word document from within the ZIP archive and began reading the instructions to import the first report
  4.  Downloaded AGS Server Studio from http://www.serverstudio.com/downloads/
  5.  Followed AGS instructions to install and register the product
  6.  Logged into UCCX App Admin and set the password for the Historical Reporting User (uccxhruser) under Tools > Password Management
  7.  Entered the connections details for UCCX into AGS Server Studio per this guide<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/programming/guide/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express_chapter_0100.html#UCCX_TK_B927C100_00>
  8.  Now I'm connected to UCCX DB, and I can see the DB details in AGS Server Studio
  9.  I expand Databases on the left, then right click the db_cra database and select New > SQL Editor
  10. I open the .sql commands in Notepad++ for the first report in the file from the ZIP archived CCX_NEWREPORTS\Report Stored Procedures\sp_reasoncode_agent_grouping.sql
  11. Copy those commands from Notepad++ and paste them into the SQL Editor pane in AGS Server Studio
  12. Click the Execute button (Green Arrow in Tools Bar) Or you can press CTRL+E
  13. Scroll through output in bottom pane and check for errors, I saw none
  14. Logged into CUIC as application administrator
  15. Created a new folder under the Reports folder and named it "Non-Stock"
  16. Clicked Import Reports button at top of Reports page
  17. Clicked Browse to open the report definition for the report I'm importing CCX_NEWREPORTS\Report Templates\New Reports\Reason Code Report by Agent Grouping.zip
  18. Selected the "Non-Stock" folder as the Save To folder and clicked Import
  19. Got an error about needing to pick data sources, so I picked UCCX as the data source for both the definition and the value lists, then clicked Import again
  20. I now see a new folder under the folder "Non-Stock" for the report I just imported
  21. Within that new folder, which is the name of the report "Reason Code Report by Agent Grouping" the report itself is in there, with the same name "Reason Code Report by Agent Grouping" (Nesting is good right?)
  22. I click the new report, set some filter, run it and bam, I have a new report
The hardest part was obtaining, installing, registering, and configuring AGS Server Studio to connect to the UCCX database.  With that done, I can start on step 9 for the remainder of the reports.

On Fri, Apr 8, 2016 at 8:30 AM, Ed Leatherman <ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>> wrote:
Good morning,

It was pointed out to me that there were a handful of new historical reports for UCCX/CUIC 10.6/11 up for download on CCO in the downloads section. Others might be interested also.

Anyone try these out? I added in the Reason Code Report by agent (added SP and template OK) but I just get a Dataset status is Failed (Database error) and then a big pile of java error that makes no sense to me. I'm importing the report as the appadmin user account so that I can import it into the stock reports folder for my internal customers and change permissions on it so they can all access it.
Thanks!

--
Ed Leatherman

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