[cisco-voip] UCCX script question

[Ray Maslanka]

Terry,

You can find good examples of scripts that will help you with this in
Cisco's script repository.  You can download what I believe is the latest
here:
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip

Check out the BaseLinePrompt.aef script as an example of a way to allow
users the ability to record prompts via a TUI.  You can give users the
ability to record and / or rerecord a prompt that's referenced in your
script over the phone as necessary (i.e.  "email is down" vs. "internet is
down", etc.) without a UCCX administrator's assistance.

Then you can use the logic found in the sample emergency.aef and
emergencyCheck.aef scripts to allow the same TUI user to indicate that that
newly recorded "emergency" prompt should be played, rather than your normal
"all services are working" prompt.

Hope that helps.

Ray Maslanka

On Sat, Dec 31, 2016 at 12:19 AM, Terry Oakley <Terry.Oakley at rdc.ab.ca>
wrote:

> Does anyone have an example of a UCCX script that has the ability for a
> call centre or service desk to change a prompt?
>
>
>
> An example would be based on our ServiceDesk wanting to change the welcome
> prompt to inform the caller that ‘all services are working’ to ‘email is
> down’ etc.   I was hoping that someone would have an example of a script
> that would allow the call centre staff to change the script without having
> to load prompts or edit the script.
>
>
>
> Thanks
>
>
>
> Terry
>
>
>
> *Terry Oakley*
>
> Telecommunications Coordinator *| *Information Technology Services
>
> *Red Deer College **|*100 College Blvd. *|* Box 5005 *| *Red Deer *|* Alberta
> *| *T4N 5H5
>
> work (403) 342-*3521   **| * FAX (403) 343-4034
>
>
>
> _______________________________________________
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>
>
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