[cisco-voip] CCX 10.6 (HA) CUIC Missing Queue Report after Failover

[Max Harmony]

Hi Ed,

Thanks for your response, this just gets weirder by the day, currently we
are still in Fail over mode, the initial issue was resolved, and that was
when the fail over initially occurred, we lost our Wallboard Live data,
then to resolve this we added the secondary server now (M) as a secondary
Data source in CUIC, so the Live data came back but HR for Queueing was
missing in the Custom reports. Some tables have data but just the Queue
data is missing, I was wondering why just the Queueing data field is empty,
is there something in Failback that prevents this from being available from
Datasource of the secondary UCCX server?

On Wed, May 18, 2016 at 8:41 AM, Ed Leatherman <ealeatherman at gmail.com>
wrote:

> So if you manually re-run those reports, is the data there? Are both nodes
> back online or is primary still off line - perhaps the data in question
> hadn't replicate when the failure occurred. If they are both back online,
> is the replication OK?
>
> On Tue, May 17, 2016 at 12:29 PM, Max Harmony <bmaxim88 at gmail.com> wrote:
>
>>
>>> I need guidance on an issue that I am running into on CUIC.
>>>
>>>
>>> Our UCCX cluster is HA, we failed from P to S and now missing some
>>> reports that get generated nightly via a data source, specifically the
>>> ContactQueueDetail table is missing in our reports, can anyone guide me in
>>> the right direction, I want to check and see if the data exist in UCCX, or
>>> was actually generated but just not passed over to the datasource
>>>
>>> Where do I begin?
>>>
>>
>>
>>
>> --
>> --
>> Grace Maximuangu
>>
>> CloudPOP/InvictaCloud
>> www.cloudpop.com
>>
>>  *“Go beyond your limits, push yourself, be the best you can be.*
>> *Experience new cultures, broaden your horizons, stay connected.”*
>>
>>
>>
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>>
>>
>
>
> --
> Ed Leatherman
>



-- 
-- 
Grace Maximuangu

CloudPOP/InvictaCloud
www.cloudpop.com

 *“Go beyond your limits, push yourself, be the best you can be.*
*Experience new cultures, broaden your horizons, stay connected.”*
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