[cisco-voip] UCCX 11.5 Upgrade Disaster

Thu Nov 17 12:59:40 EST 2016

Hi all,

This is from a document I created internally for the teams. Hope it clarifies few of the questions below, but feel free to let me know if there are any other questions about the certificate:
[cid:image001.png at 01D2412A.740D0D50]

Customers moving from a self-signed environment to 11.0:
[creen Shot 2016-10-06 at 11.23.41 AM.png]

Customers moving from a CA signed environment to 11.5:

[creen Shot 2016-10-06 at 11.22.41 AM.png]

This is not to be treated as a Cisco document, but more for purposes of sharing information only. Thanks.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065

From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Clifford McGlamry <cmcglamry at forsythe.com>
Date: Thursday, 17 November 2016 at 11:17 PM
To: Anthony Holloway <avholloway+cisco-voip at gmail.com>, "Heim, Dennis" <Dennis.Heim at wwt.com>
Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCX 11.5 Upgrade Disaster

Actually, there is a patch available from TAC which removes the requirement.  For some reason, they say it cannot be used on a fresh install.  Bug ID is CSCvb46250

[id:7B753D54-D81D-480C-A472-B65436D36C6C]
Cliff McGlamry, CCIE Collaboration #24757
Master Consultant
(678) 934-0348   direct
(404) 969-9806   mobile
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cmcglamry at forsythe.com<Mailto:cmcglamry at forsythe.com>

Forsythe Technology, Inc.
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http://www.forsythe.com

[id:image002.gif at 01CF4639.53D2D540]

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Holloway
Sent: Wednesday, November 16, 2016 2:43 PM
To: Heim, Dennis
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX 11.5 Upgrade Disaster

According to the quote I replied with: "This is required for the Live Data functionality", it would seem so.

Also, this forum post says the same.

https://supportforums.cisco.com/discussion/13141166/uccx-115-do-you-need-both-tomcat-and-tomcat-ecdsa-certificates

Though I have not played with 11.5 just yet.

On Tue, Nov 15, 2016 at 7:06 PM, Heim, Dennis <Dennis.Heim at wwt.com<mailto:Dennis.Heim at wwt.com>> wrote:
Is tomcat-ECDSA required in order to use signed certificates on the live data?

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Anthony Holloway
Sent: Tuesday, November 15, 2016 4:44 PM
To: Randall (Randy) Raitz <randy.raitz at readytalk.com<mailto:randy.raitz at readytalk.com>>
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCX 11.5 Upgrade Disaster

It was version 11.5 which brought Tomcat to ECDSA certs and is causing those new challenges, so you wouldn't have seen the same issues as Greg.

"Note: When you use UCCX 11.5 and later, there is a new certificate for tomcat-ECDSA. When you use CA signed certificates, ensure that the CSR is downloaded for this certificate as shown previously and the application certificate for tomcat-ECDSA is uploaded into the tomcat-ECDSA as explained in the previous procedure. This is required for the Live Data functionality which uses Socket IO from UCCX 11.5"

Source: http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118855-configure-uccx-00.html

On Tue, Nov 15, 2016 at 1:05 PM, Randall (Randy) Raitz <randy.raitz at readytalk.com<mailto:randy.raitz at readytalk.com>> wrote:
We didn’t have those failures, though we took call manager , IM&P, and unity connection to 11.5 and UCCX to 11.0.1 several weeks ago. I believe at the time, there was not a compatible version of UCCX to go to 11.5 with, but the 11.0.1.10000-75 was listed as a supported matrix.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Ayoub,Gregory
Sent: Monday, November 14, 2016 12:53 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] UCCX 11.5 Upgrade Disaster

We recently attempted to upgrade UCCX 10.5 -- > 11.5.  The deployment was HA, and we didn’t see much risk.   The upgrade went fairly smooth, and we hit a finesse bug which required the ECDSA COP file.  While minor, it’s still not mentioned in the release notes.

The real shocker was 4 hours later when the system stopped accepting calls and just handed out fast busys.  Failing over to the secondary would fix the issue for a few minutes, but then fast busy.

Our entire contact center, which is HA, was entirely down.  Primary down, Secondary Down, and TAC was unable to resolve after hours and hours.  It was a total unmitigated Cisco disaster.

Rolling back fixed the problem.  And then rolling forward again to 11.5 the system worked great again – but only for 4 hours.  Then endless fast busys.  We rolled back and are on 10.5 working fine.  But we are at a loss what could be causing this problem.  Cisco TAC is in the same boat.

If I had to guess, that seems like more of a licensing failure, because TAC even tried replacing our license.   Anyone have a similar experience?

Thanks Greg.

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