[cisco-voip] CCX 11.5 Upgrade Issues

[NateCCIE]

Not much of a windows guy anymore, (MCSE Windows 2000), but this looks
pretty easy, but I imagine it's under the control of some other
person/group.

 

https://technet.microsoft.com/en-us/library/ff829847(v=ws.10).aspx

 

-Nate

 

From: Matthew Loraditch [mailto:MLoraditch at heliontechnologies.com] 
Sent: Sunday, October 23, 2016 9:16 AM
To: NateCCIE <nateccie at gmail.com>; 'Ryan Huff' <ryanhuff at outlook.com>
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CCX 11.5 Upgrade Issues

 

We use our AD CA for the certs and setting that up to do EC certs is not a
tiny bit of work. Everything I've read basically indicated I have to rebuild
the thing from scratch. The Cert Management page indicates I can actually
turn them off in Enterprise Parameters. but that's not exposed in UCCX.

I'll probably be just using GPO to push the self signed certs to my agent's
PCs for now.

 

From: NateCCIE [mailto:nateccie at gmail.com] 
Sent: Sunday, October 23, 2016 11:04 AM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com
<mailto:MLoraditch at heliontechnologies.com> >; 'Ryan Huff'
<ryanhuff at outlook.com>
Cc: cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> 
Subject: RE: [cisco-voip] CCX 11.5 Upgrade Issues

 

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-con
tact-center-express/200651-UCCX-Version-11-5-Prerelease-Field-Commu.html

 

All of the 11.5 stuff seems to have the ecdsa certs.  Digicert issues them
just fine on their wildcard cert.

 

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
Matthew Loraditch
Sent: Saturday, October 22, 2016 11:00 PM
To: Ryan Huff <ryanhuff at outlook.com <mailto:ryanhuff at outlook.com> >
Cc: cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> 
Subject: Re: [cisco-voip] CCX 11.5 Upgrade Issues

 

Thanks. After another reboot. I've got admin pages on the primary. Also some
finesse service is running on yet another port (12015) and giving me
elliptic curve certs. Need to figure out how to disable them.

 

TAC and Football tomorrow!

 

From: Ryan Huff [mailto:ryanhuff at outlook.com] 
Sent: Saturday, October 22, 2016 11:16 AM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com
<mailto:MLoraditch at heliontechnologies.com> >
Cc: cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> 
Subject: Re: [cisco-voip] CCX 11.5 Upgrade Issues

 

There is an ES for 11.5 FYI; not sure if any of your upgrade issues are
covered in the ES ... but TAC may lead you down that path.

Sent from my iPhone


On Oct 22, 2016, at 11:09 AM, Matthew Loraditch
<MLoraditch at heliontechnologies.com
<mailto:MLoraditch at heliontechnologies.com> > wrote:

So I did one of these last night, just a few issues..

1)      None of the admin webpage services will start on the primary server.
Tomcat logs don't show anything I understand or look like obvious errors.

2)      Can't login to CUIC or the new Identity services with any
combination of usernames I've tried. Just plain usernames, the built in
admin account, CCX\username, etc. 

 

I've combed documentation for #2, but I'm either missing something or it
doesn't exist. I read the SSO guide for identity services, but it skips over
the login to it this way section and the configuration guide doesn't seem to
mention it.

 

DB Replication is good for both databases CCX and the platform DBs. CCX is
operating, agents can login and queues are working correctly.

 

I'll be calling TAC tomorrow, but if anyone has any insights or bug IDs that
may save me time, I'd appreciate it.

 

-Matthew

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