[cisco-voip] UCCX CUIC Reports Stopped Working After Certain Date

[Abhiram Kramadhati (akramadh)]

This impacts agent based reports and not just CUIC (can attempt 8.x as well). Reports we know:
Agent Sumary
Agent Not Ready State
CAD email reports

Best way to confirm if the report error is due to this issue is by running the corresponding SQL query on the UCCX CLI and verifying the error:
admin:run uccx sql db_cra {call sp_agent_summary('2016-09-10 07:00:00','2016-09-11 06:59:59','0',null,'John Doe,Dan Marino','Support',null,null,null,null,null,null,null,null,null,null,null)}

Internal CLI Error: java.sql.SQLException: Overflow occurred on a datetime or interval operation.

The issue is triggered when the date is 8th September and later.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065

From: <bmeade90 at gmail.com<mailto:bmeade90 at gmail.com>> on behalf of Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>>
Date: Tuesday, 13 September 2016 at 11:50 AM
To: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>>
Cc: akramadh <akramadh at cisco.com<mailto:akramadh at cisco.com>>, "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX CUIC Reports Stopped Working After Certain Date

Agent Not Ready State report was the big one that hit our clients.  It's any report/stored procedure that utilizes the datediff function.

Anything including a date after September 8th seemed to be an issue.

On Mon, Sep 12, 2016 at 9:44 PM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:
So, should this be impacting every CUIC install in the world?  Does this impact all reports or just some?  For the reports which are impacted, is only when certain date filters are applied, or any filters?  Are there any instances where a system wouldn't be impacted by reportgate?  I just ran one random report on a 10.6(1)SU1 system, and I don't see a problem.

On Mon, Sep 12, 2016 at 7:57 PM, Abhiram Kramadhati (akramadh) <akramadh at cisco.com<mailto:akramadh at cisco.com>> wrote:
Hi all,

There is a cop already available which has been provided to TAC. Only the CAD email reports are yet to be fixed, so we have a fix already there but just formalising it as a cop. We will have one cop released externally which will fix all the reports – the cop currently available fixes everything apart from CAD email reports. For that, please ask TAC for a manual workaround (there will be one cop very soon with all the fixes).

A bit of context:
There is a datediff function which calculates the time difference between today’s date and reference date. The reference date hardcoded is 1985-01-01 00:00:00 and starting from 8th September 2016, this difference is coming out to be a length that cannot be handled by the variable supposed to be storing it.

This will be fixed and cop will be available. This cop should be installed on both the nodes via CLI and requires no restarts.

Apologies, I am on travel – was meaning to send a heads-up when this got highlighted. Please feel free to reach out in case you are having challenges. Thank you.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of Erick Bergquist <erickbee at gmail.com<mailto:erickbee at gmail.com>>
Date: Tuesday, 13 September 2016 at 7:30 AM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX CUIC Reports Stopped Working After Certain Date

Ran into this Friday. One client reported it then a few others and knew something weird was going on. Called it the 9/9 bug and worked with TAC and they had workaround ready to apply.


On Monday, September 12, 2016, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:
Yup. Affecting our installation of historical reporting. Not just cuic.

Sent from my iPhone

On Sep 12, 2016, at 3:25 PM, Brian Meade <bmeade90 at vt.edu> wrote:

This issue seems to be affecting everyone.

Bug ID is CSCvb27878 but not publicly visible yet.

There is a COP file fix available from TAC that doesn't require a reboot or anything.

I'm sure there's a field notice coming soon.  I'm guessing the COP file will be on cisco.com<http://cisco.com> soon as well if you don't mind waiting.

More discussion- https://supportforums.cisco.com/discussion/13118806/cuic-uccx-dataset-status-failed-database-error
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