[cisco-voip] Need guidence to move Avaya users to cisco CUCM

[Hamu Ebiso]

I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM.


They have Holiday recording in Avaya and wondering how to replicate this without contact Center.

[cid:d8bd4874-f66c-4482-87e3-c0eb0afe0bc3]


If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level

[cid:a3ab799b-a91c-41bf-b36b-d5acdc89ae0b]

[cid:8ba9c414-c300-45d3-8514-580e8530bc4f]


Any help is greatly appreciated.


Thank you very much in advance.

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