[cisco-voip] what triggers license change in UCCx?

[Ryan Huff]

Biggest issue with the UCCX rehost most folks have is not expecting it and then winding up with a degraded call center until the rehost is complete.

The Answer File Generator (https://www.cisco.com/c/en/us/applicat/content/cuc-afg/index.html) is a good way to help predict the LMAC, so you can get the rehost done before your maintenance window.

Sent from my iPhone

On Aug 8, 2017, at 2:41 PM, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

Good question – I’m pretty sure it was v9 that we were running into problems with. Installing on same hardware required a new license re-host.

Hopefully the documented behavior for vm’s hold true and I don’t have to worry about a static MAC address on these two HA vms.

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

From: bmeade90 at gmail.com<mailto:bmeade90 at gmail.com> [mailto:bmeade90 at gmail.com] On Behalf Of Brian Meade
Sent: Tuesday, August 08, 2017 2:04 PM
To: Lelio Fulgenzi
Cc: Charles Goldsmith; voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)
Subject: Re: [cisco-voip] what triggers license change in UCCx?

What version was that on?

I always make sure to get the platform-config.xml from "utils create report platform" to make sure I don't change anything on these rebuilds.

On Tue, Aug 8, 2017 at 1:49 PM, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

So is this different than physical hardware? Because I reinstalled on physical hardware using the _exact_ same settings and had to have the licenses re-issued because the license mac changed.

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354<tel:(519)%20824-4120>
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

From: Charles Goldsmith [mailto:wokka at justfamily.org<mailto:wokka at justfamily.org>]
Sent: Tuesday, August 08, 2017 12:30 PM
To: Lelio Fulgenzi
Cc: voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)
Subject: Re: [cisco-voip] what triggers license change in UCCx?

The virtual mac address on the VM does not affect the license MAC generated for the licensing, and it still uses the same old method as previous and your license MAC can be "generated" or seen by using the AFG tool: https://www.cisco.com/c/en/us/applicat/content/cuc-afg/index.html

Taken from that webpage:
The License MAC is generated based on the Primary Node's Time Zone, NTP Server 1, NIC Speed, NIC Duplex, Host Name, DHCP, IP Address, IP Mask, Gateway Address, Primary DNS, SMTP Location, and Certificate Information.

On Tue, Aug 8, 2017 at 10:52 AM, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

Just curious what really triggers a license change in UCCx.

I do know that any re-installation will do it, regardless if it's on the same physical hardware. I'm going to assume that re-installing on virtual equipment will have the same outcome.

What if I install on virtual using a static MAC address and simply export and import the UCCx VMs onto another ESXi host?

Just trying to plan accordingly.

Lelio


---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354<tel:519-824-4120%20Ext%2056354>
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1


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