[cisco-voip] UCCX 11.6 pre-release communication and webinar

[Abhiram Kramadhati (akramadh)]

I appreciate the feedback, and this is something we anticipated. I am not at liberty to discuss the next plans for RTR at this stage, but it is headed in the direction you are thinking. In this release, the aim was to make RTR available in the same way as before rather than redeveloping it. But there will be enhancements to it.

I’ll share some details as soon as they become available.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065


From: "Haas, Neal" <nhaas at co.fresno.ca.us>
Date: Friday, 18 August 2017 at 12:14 AM
To: 'Charles Goldsmith' <wokka at justfamily.org>, "Abhiram Kramadhati (akramadh)" <akramadh at cisco.com>
Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] UCCX 11.6 pre-release communication and webinar

We try to block Java as a whole on our network, to many security holes. When will Cisco Drop Java and move to HTML 5?

Thank You,

Neal
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Charles Goldsmith
Sent: Thursday, August 17, 2017 6:52 AM
To: Abhiram Kramadhati (akramadh) <akramadh at cisco.com>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX 11.6 pre-release communication and webinar

Abhiram, I understand why it was moved, but having a plugin is not a good resolution to the issue, and IMHO, not a good use of development time.  I understand it was probably easier than converting it into something else, like HTML 5, but that's the right direction.

Ben stated it much better than I can, why a plugin is not a good direction.

Thanks!!


On Thu, Aug 17, 2017 at 8:24 AM, Abhiram Kramadhati (akramadh) <akramadh at cisco.com<mailto:akramadh at cisco.com>> wrote:
You are right! The newer updates to the browser blocking Java applets was the reason this step was taken:
https://support.mozilla.org/t5/Problems-with-add-ons-plugins-or/Why-do-Java-Silverlight-Adobe-Acrobat-and-other-plugins-no/ta-p/31069

So, the only change done is to make the RTR applet downloadable on a separate browser instance – and that way the applet does not try to load in the browser and then get blocked. It was an applet before too, but used to load in the browser as a plugin. Now, we download it and run it as a Java app on the PC.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065


From: Charles Goldsmith <wokka at justfamily.org<mailto:wokka at justfamily.org>>
Date: Thursday, 17 August 2017 at 10:31 PM
To: "Abhiram Kramadhati (akramadh)" <akramadh at cisco.com<mailto:akramadh at cisco.com>>
Cc: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX 11.6 pre-release communication and webinar

What's the reasoning for moving the Real Time Reporting Tool to a java applet?  Isn't that a step back in the industry when we see so many things moving to HTML 5?  No one likes java, except maybe a few programmers...

On Wed, Aug 16, 2017 at 12:19 AM, Abhiram Kramadhati (akramadh) <akramadh at cisco.com<mailto:akramadh at cisco.com>> wrote:
Important pre-release communication: https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/211582-Tech-Note-on-UCCX-11-6-Pre-Release-Commu.html

Webinar for APJC: UCCX 11.6 introduction and upgrade best practices

Registration link: http://cisco.cvent.com/events/webinar-uccx-11-6-preview-and-looking-ahead/event-summary-30265d15f92346b5a314b8b22be1e262.aspx

22nd August. 3:00PM - 4:30PM, Sydney time
Agenda:

  *   Introduction to UCCX 11.6
  *   11.6 demo
  *   Upgrade best practices and planning for 11.6 migration

Presented by Product Management and the Customer Success team.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065


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