[cisco-voip] UCM Upgrade Poll

[Charles Goldsmith]

But Anthony, we all know you are an over achiever!

And that's ok, it makes you one of our experts on here too...

On Wed, Aug 23, 2017 at 3:46 PM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> Wow, it's kind of cool that you're even asking.  Thanks for that.
>
> Already I can see this is going to be a wide gap in responses. Partner vs
> end user, this customer vs that customer, this version vs that version,
> this scenario vs that one, and on, and on, and on.
>
> 1) I feel like it's always a bug (100%), in that, developers should code
> solutions that can work around most issues.  E.g., I had an upgrade fail on
> a CUCM because the ntp was 0.us.pool.ntp.org, despite CUCM happily
> syncing to it in the current version.  OR Common partition not having
> enough space, when devs could just purge old logs to make room, or simply
> make better logs to begin with (I do admit, moving to compress logs
> [TAR/GZ] was sweet)
>
> 2) This is a painful one for me, but I put in a lot of time preparing for
> an upgrade.  A large portion of the time is, in my opinion, wasted finding
> the right documentation and then trying to interpret it.  Here's a fun one:
> there's over 100 documents an Engineer needs to reference in preparation
> for what I would consider a low-medium level environment.  I've posted this
> before, but I'll post it again, I have a matrix of documents I need to
> reference during the planning and execution phase of an upgrade:
>
>
>
>
> On Wed, Aug 23, 2017 at 8:38 AM Ryan Ratliff (rratliff) <
> rratliff at cisco.com> wrote:
>
>> Quick 2 question poll, feel free to unicast or share your response with
>> the group.
>>
>> 1. When you or your customers have a UCM or IMP upgrade fail, what
>> percentage of failures are due to a bug vs something in the environment
>> (user error, db updates, etc)?
>> % bug:
>> % not a bug:
>> Yes it’s a very subjective question but that’s ok, use your judgement.
>>
>> 2. When an upgrade goes smoothly with no issues, how much time do you put
>> into the planning and preparation for the upgrade (not the execution)?
>>
>> Thanks,
>>
>> -Ryan
>>
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>>
>
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