[cisco-voip] call queue light (BLF) for UCCX calls in queue

[James Buchanan]

On the lighting of MWI or something else, I used a Place Call step when
entering the queue to signal there were calls in queue. If the caller hung
up or got answered, the script would go back to the top, hit the On
Exception, ContactInactiveException step, and use a GoTo to another part of
the script where a reporting statistic would check for the number of calls
in queue.

I've attached a santized version of the entire script. This is from 2008,
and I was newish to scripting, so be kind :-).

On Wed, Aug 30, 2017 at 9:02 PM, Brian Meade <bmeade90 at vt.edu> wrote:

> How about using a place call step to a directed call park number and a
> directed call park BLF on the phones?  You'd need to make sure to end that
> call under the Connect step.
>
> That doesn't help with multiple calls in queue though.  Any additional
> fake calls sent to the park slot should fail since it's in use.
>
> You can make some nice CUIC wallboards or have agents use FIPPA/IPPA on
> their phones instead to monitor the queue.
>
> On Wed, Aug 30, 2017 at 3:07 PM, James Conyers <James.Conyers at du.edu>
> wrote:
>
>> Does anyone have any experience with scripting a “calls in queue” light
>> (possibly a BLF indicator) for Contact Center Express? Our old legacy
>> system can easily light a lamp on a phone when a call is in queue and also
>> have the light flutter when multiple calls are in queue. I have yet to be
>> able to script this in CCX script editor. We have used Informacast paging
>> to send a paging message to certain phones but it is a third system to
>> integrate into a call center. Ideally I would like to only integrate CUCM
>> and CCX. I assume an “outdialContact” would work on CCX but was wondering
>> if there was a way to do it using “Get Reporting Statistic” parameter that
>> might be easier.
>>
>> I came across this post on Cisco support, but it doesn’t fully explain
>> it, so I am stuck on exactly how to do this. Below is a sample of my script
>> that uses Informacast. Is there a better way to accomplish this without
>> using the Informacast system, and also a way to make the lamp flutter like
>> it used to in the old system?
>>
>> Thoughts?
>>
>> Thanks,
>>
>> James
>>
>>
>>
>> James Conyers
>>
>> Telecommunications Engineer II
>>
>> 303-871-7992 <(303)%20871-7992>
>>
>>
>>
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>>
>
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