[cisco-voip] AnyConnect Wireless and Jabber Voice

[Casper, Steven]

Hi Ryan,

Thanks for responding. Running Cisco Jabber 11.8.3. We are only using AnyConnect NAM as a supplicant for 802.1x/ ISE. Not using for  VPN at all. This is happening internally on site connected to our Cisco wireless environment that uses 3602/3702 APs and 5508 WLCs. I know it is crazy but it seems directly related to us installing AnyConnect.

Steve

From: Ryan Huff [mailto:ryanhuff at outlook.com]
Sent: Wednesday, December 13, 2017 12:05 PM
To: Casper, Steven
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] AnyConnect Wireless and Jabber Voice

Sounds like jitter .... usually QoS related.


Spitballing here cause I don’t know your topology but it sounds like the traffic is getting marked best effort when traversing the VPN connection.


If you can illustrate the Jabber client’s connection path (and type of Jabber client), I might be able to help a little more.


Is this an on-prem Jabber install? Always a good idea to run through this guide as well for on-perm installs: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_5/CJAB_BK_D00D8CBD_00_deployment-installation-guide-cisco-jabber115/CJAB_BK_D00D8CBD_00_deployment-installation-guide-cisco-jabber115_chapter_010001.html<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.cisco.com_c_en_us_td_docs_voice-5Fip-5Fcomm_jabber_11-5F5_CJAB-5FBK-5FD00D8CBD-5F00-5Fdeployment-2Dinstallation-2Dguide-2Dcisco-2Djabber115_CJAB-5FBK-5FD00D8CBD-5F00-5Fdeployment-2Dinstallation-2Dguide-2Dcisco-2Djabber115-5Fchapter-5F010001.html&d=DwMGaQ&c=DGYIV7x3cSzfJxnLcx-BeqhepWcu1bx4JZ4-8hMr-34&r=qeensKlZSK_pjhdmlJNb0g&m=90-JpNE4_pooMtd-5cGXHXLJ6DMdXcyBSIlEhwz7Qj8&s=vBZ1i1_6y3F-V1ma4e398kNlDjJZkhmbW1u1uS2EFBc&e=>

Sent from my iPhone

On Dec 13, 2017, at 11:45 AM, Casper, Steven via cisco-voip <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>> wrote:
We have installed AnyConnect 4.5 and have started to have issues with Jabber calls using wireless.  Every minute outbound voice becomes garbled for several seconds  Running a continuous ping from a PC to the wireless default gateway we jump from 2ms to 160+ms every minute that corresponds to the garbed voice. Opening a TAC case but curious if anyone else has seen this behavior. This does not occur on a device without AnyConnect and if you uninstall the software  everything  works fine. This also does occur when connected wired using AnyConnect.

Steve



************************************
This email may contain privileged and/or confidential information that is intended solely for the use of the addressee.  If you are not the intended recipient or entity, you are strictly prohibited from disclosing, copying, distributing or using any of the information contained in the transmission.  If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy.  This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act and the Sarbanes-Oxley Act.  You may not directly or indirectly reuse or disclose such information for any purpose other than to provide the services for which you are receiving the information.
There are risks associated with the use of electronic transmission.  The sender of this information does not control the method of transmittal or service providers and assumes no duty or obligation for the security, receipt, or third party interception of this transmission.
************************************
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMGaQ&c=DGYIV7x3cSzfJxnLcx-BeqhepWcu1bx4JZ4-8hMr-34&r=qeensKlZSK_pjhdmlJNb0g&m=90-JpNE4_pooMtd-5cGXHXLJ6DMdXcyBSIlEhwz7Qj8&s=5vo9g__BOhhTm6H92HNb85Ghc3z7SwmkajAzQTKAjuU&e=>
************************************
This email may contain privileged and/or confidential information that is intended solely for the use of the addressee.  If you are not the intended recipient or entity, you are strictly prohibited from disclosing, copying, distributing or using any of the information contained in the transmission.  If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy.  This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act and the Sarbanes-Oxley Act.  You may not directly or indirectly reuse or disclose such information for any purpose other than to provide the services for which you are receiving the information.
There are risks associated with the use of electronic transmission.  The sender of this information does not control the method of transmittal or service providers and assumes no duty or obligation for the security, receipt, or third party interception of this transmission.
************************************
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20171213/70eb6f91/attachment.html>