[cisco-voip] UC server performance and UCCX agent in reserve

[Terry Oakley]

Thanks Ryan.. .I will have a look tonight..


PS i don't know how you find all the time to respond to all of us but I am very thankful that you do.  😊

________________________________
From: Ryan Huff <ryanhuff at outlook.com>
Sent: Thursday, December 14, 2017 5:26:53 PM
To: Terry Oakley
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UC server performance and UCCX agent in reserve

Just based on that description alone, I’d say it might be possible you have some LAN congestion?
Everything you’re talking about here is riding http/https.

- Any recent QoS policy changes?

- Is other non-UC web traffic slower than normal from those PCs?

- Run utils diagnose test on the CLI of each server and see if you find any goodies ...

-Ryan

On Dec 14, 2017, at 7:18 PM, Terry Oakley <Terry.Oakley at rdc.ab.ca<mailto:Terry.Oakley at rdc.ab.ca>> wrote:


For the past week and a bit I have noticed a decline in UC (Call Manager) response time when editing/adding a device.   The message 'loading' stays on for 5 to 10 seconds or even longer.   Page refresh is also really slow.   In looking at RTMT the CPU/Memory/disk space are all around 50% or less with no apparent spikes.   Any suggestions on where this lag could be?


On another but may be related , a couple of our agents (but not all) both have had their phones restart while in use, and today both had their agent go into Reserved state for a couple of minutes before finally connecting and allowing them service.     Again any suggestions on where one would look would be appreciated.


UC 11.5 SU3

UCCX 11.5

IMP 11.5 SU3

O365

Unity Connection 11.5


Terry


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