[cisco-voip] Curiosity: New IP Communicator

Tue Feb 28 14:15:25 EST 2017

MRA is Mobile and Remote Access – a fancy word for a procedure that enables Jabber and other specific phones to be used remotely without a VPN by tunneling through the Expressway product, requiring separate licensing.

Ben Amick
Telecom Analyst

From: Matthew Huff [mailto:mhuff at ox.com]
Sent: Tuesday, February 28, 2017 2:13 PM
To: Brian Meade <bmeade90 at vt.edu>; Ben Amick <bamick at HumanArc.com>
Cc: Cisco VOIP <cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] Curiosity: New IP Communicator

Okay, so, I’ve been until recently a CME admin, now I’m doing CUCM, so…. What’s MRA?

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Matthew Huff             | 1 Manhattanville Rd
Director of Operations   | Purchase, NY 10577
OTA Management LLC       | Phone: 914-460-4039
aim: matthewbhuff        | Fax:   914-694-5669

From: bmeade90 at gmail.com<mailto:bmeade90 at gmail.com> [mailto:bmeade90 at gmail.com] On Behalf Of Brian Meade
Sent: Tuesday, February 28, 2017 2:11 PM
To: Ben Amick <bamick at humanarc.com<mailto:bamick at humanarc.com>>
Cc: Matthew Huff <mhuff at ox.com<mailto:mhuff at ox.com>>; Cisco VOIP <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Curiosity: New IP Communicator

Yes, they do support SSL VPN and MRA although MRA has a smaller featureset.

On Tue, Feb 28, 2017 at 1:12 PM, Ben Amick <bamick at humanarc.com<mailto:bamick at humanarc.com>> wrote:
I'm fairly certain both the 7800 and 8800 phones support Cisco VPN, and I think they also support expressway over MRA. Could be wrong, but I vaguely recall that.

Ben Amick
Telecom Analyst

On Feb 28, 2017, at 1:09 PM, Matthew Huff <mhuff at ox.com<mailto:mhuff at ox.com>> wrote:
We use SCCP SecureVPN phones now for remote access for SOHO users. We would like to use newer SIP phones, but so far, I haven’t seen a solution for the 88xx phones. We also need multiple lines, shared lines, hunt groups, etc… As far as I know ExpressWay is only for Jabber clients, does anyone know of a solution for Cisco 88xx phones secure remote access?

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Matthew Huff             | 1 Manhattanville Rd
Director of Operations   | Purchase, NY 10577
OTA Management LLC       | Phone: 914-460-4039<tel:(914)%20460-4039>
aim: matthewbhuff        | Fax:   914-694-5669<tel:(914)%20694-5669>

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ben Amick
Sent: Tuesday, February 28, 2017 12:54 PM
To: Charles Goldsmith <wokka at justfamily.org<mailto:wokka at justfamily.org>>; Heim, Dennis <Dennis.Heim at wwt.com<mailto:Dennis.Heim at wwt.com>>
Cc: Cisco VOIP <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Curiosity: New IP Communicator

I’ll raise my hand as one of those contact centers. Right now it’s because of the two reasons I mentioned in a parallel chain: a need for multiple lines and the BIB for QM recording. The former is on the roadmap for jabber (with no ETA), but the latter as far as I’m aware still isn’t a part of Jabber.

Ben Amick
Telecom Analyst

From: Charles Goldsmith [mailto:wokka at justfamily.org]
Sent: Tuesday, February 28, 2017 12:49 PM
To: Heim, Dennis <Dennis.Heim at wwt.com<mailto:Dennis.Heim at wwt.com>>
Cc: Ben Amick <bamick at HumanArc.com<mailto:bamick at HumanArc.com>>; Cisco VOIP <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Curiosity: New IP Communicator

There have been a few updates to CIPC in the last couple of years, but I haven't read the release notes as to what, so someone has been spending a bit of time on the code.

I've seen a lot of contact centers use CIPC, I don't see it going away soon.

On Tue, Feb 28, 2017 at 11:21 AM, Heim, Dennis <Dennis.Heim at wwt.com<mailto:Dennis.Heim at wwt.com>> wrote:
My understanding is that the answer is “No,” to updated IP communicator.  I am also not sure of the true commitment to multi-line Jabber support. I have yet to see any dates around multi-line Jabber at this point, which my experience with Cisco say’s don’t count on it or expect it.

Dennis Heim | Emerging Technology Architect (Collaboration)
World Wide Technology, Inc. | +1 314-212-1814<tel:(314)%20212-1814>
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From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Ben Amick
Sent: Tuesday, February 28, 2017 11:45 AM
To: Cisco VOIP <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] Curiosity: New IP Communicator

I’m assuming no on this question, based on the fact that I haven’t heard even an inkling, and I know they’re working on multi-line support for Jabber, but I was wondering: Has anyone heard anything about them possibly coming up with a new IP communicator that is based on the 8800 series code? I think that’d be great, and even better if they made it based on 8845 code, so it could use video as well, short of getting everyone to use jabber.

Ben Amick
Telecom Analyst

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