[cisco-voip] Caller ID Manipulation

Tue Jan 17 12:31:50 EST 2017

You could also look into changing the ASCII Display Name on line
appearances as that's what gets sent to trunks by default.

On Jan 17, 2017 12:18 PM, "Norton, Mike" <mikenorton at pwsd76.ab.ca> wrote:

Alan, I think the CNAM database lookup is only U.S. thing. In Canada and
presumably elsewhere, the calling name is set by the caller (if ISDN or
SIP, otherwise by their CO switch if analog POTS) and is passed all the way
through the PSTN to the callee.

I’ve never understood why the CUCM web interface calls the field “internal
caller ID” because there is nothing internal about it. The PSTN in some
countries, such as U.S.A., ignores it, but that shouldn’t be a license for
Cisco to misname the field, leading to people getting surprised when they
discover that the name is not kept internal.

Likewise, there is nothing about Ben’s SIP provider that I would agree is
“very lax.” To me, it sounds very perfectly normal, because that is the way
the PSTN works for me.

On my PRI gateways, I modify the outgoing names by using an inbound SIP
profile on the incoming SIP dial-peer. This allows me to alter the name in
SIP From field based on what number is in the From field. So I can put a
generic name for certain number ranges, special names for specific numbers,
no change for incoming PSTN calls that are forwarded back out to the PSTN,
etc. I think you should be able to do the same on a CUBE. Here’s some
snippets of it as an example:

request ANY sip-header From modify "^(.+):.*(<sip:\+17808643696
<(780)%20864-3696>@)" "\1: \"SPRT RVR REG AC\" \2"

request ANY sip-header From modify "^(.+):.*(<sip:\+17805682265
<(780)%20568-2265>@)" "\1: \"TP CREEK SCHOOL\" \2"

request ANY sip-header From modify "^(.+):.*(<sip:\+17807662294
<(780)%20766-2294>@)" "\1: \"WMBLY ELEM SCHL\" \2"

request ANY sip-header From modify "^(.+):.*(<sip:\+17805328133
<(780)%20532-8133>@)" "\1: \"PWSD76\" \2"

request ANY sip-header From modify "^(.+):.*(<sip:\+178035752[01][0-9]@)"
"\1: \"PWSD76\" \2"

request ANY sip-header From modify "^(.+):.*(<sip:\+1780357522[0-4]@)" "\1:
\"PWSD76\" \2"

request ANY sip-header From modify "^(.+):.*(<sip:\+178083130[5-9][0-9]@)"
"\1: \"PWSD76\" \2"

request ANY sip-header From modify "^(.+):.*(<sip:\+17808643741
<(780)%20864-3741>@)" "\1: \"PWSD76\" \2"

Note that inbound SIP profiles has to be turned on under “voice service
voip” in order to work. But I guess you could probably do it on the
outgoing dial-peer to your SIP provider if you wanted. (I have to do it on
incoming because my outgoing is PRI.)

-mn

*From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
Of *Alan Libbee
*Sent:* Tuesday, January 17, 2017 8:02 AM
*To:* Ben Amick <bamick at humanarc.com>
*Cc:* Cisco VOIP <cisco-voip at puck.nether.net>
*Subject:* Re: [cisco-voip] Caller ID Manipulation

Ben,

You can set calling name on the device or trunk level. Most landlines and
businesses not using SIP will only receive the calling number, the name is
looked up through the cnam database. You can query the cnam database here:
https://www.opencnam.com. The cnam database should be updated to reflect
your business name, I recommend spot checking your DIDs to see what is
displayed in cnam. I have access to some different sip carriers if you want
to do some testing, send me a direct email and I can tell you exactly what
we are receiving for your calls.

-Alan

On Jan 17, 2017 9:41 AM, "Ben Amick" <bamick at humanarc.com> wrote:

So, I’ve discovered we have a very lax SIP provider who passes through all
our ID signaling from our CUCM to the WAN without any modification – which
while great for our external CID# mask, means that our internal caller ID
names (Such as “HR Conference Room” and “John Smith”) are being published
out as our Caller ID names to any residential or other commercial callers
(or anyone who has a cell phone with a caller ID app? Haven’t tested that
as I don’t have access to one). I can change this myself, but it would
require me to get rid of all our labeling and have everyone have generic
internal CID, which is not preferable.

I’ve about to be on the verge of telling our SIP provider to change this to
force to our company name across the board, but I was wondering if there
was any way I could elect to enforce this on our CID myself, either on UCM
or on our CUBE routers for all outbound calls. Globally would be fine, but
optionally would be great if I could opt-out certain people that do our
marketing and sales.

*Ben Amick*

Telecom Analyst

Confidentiality Note: This message is intended for use only by the
individual or entity to which it is addressed and may contain information
that is privileged, confidential, and exempt from disclosure under
applicable law. If the reader of this message is not the intended recipient
or the employee or agent responsible for delivering the message to the
intended recipient, you are hereby notified that any dissemination,
distribution or copying of this communication is strictly prohibited. If
you have received this communication in error, please contact the sender
immediately and destroy the material in its entirety, whether electronic or
hard copy. Thank you
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170117/21fff812/attachment.html>