[cisco-voip] vmware support on BE7K - painful - tips on reducing ?

[Lelio Fulgenzi]

I had a few outstanding, but rather simple issues, with our BE7K deployment, so I thought I'd try my luck with TAC. These were specifically vmWare issues, so I was pessimistically optimistic (or optimistically pessimistic) about the whole thing.


Turns out, my expectations of entitlement issues were spot on.


Anyone have any tricks to speed things along?


I provide the serial number which should have the original vmware hypervisor support attached. But they just don't seem to acknowledge that. They're looking for data centre SKUs.


I wish there was html support in the case open tool, I'd write it in big fonts.






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Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1
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