[cisco-voip] CUCM 7.5 TO CUCM 11 Migration

[Ryan Huff]

Asim,

Right, however, I'm assuming there is a jtapi integration between this CUCM 7.5 and this UCCE (agents have extensions in this CUCM 7.5 and/or receive calls through this CUCM 7.5)? The existing UCCE version (if integrated with CUCM 7.5) will probably not integrate with the new CUCM 11.

Your UCCE environment (if integrated with CUCM 7.5) would need to upgrade to a supported version that is compatible with CUCM 11 per this compatibility matrix: http://docwiki.cisco.com/wiki/Compatibility_Matrix_for_Unified_CCE

Additionally, when/if you upgrade UCCE, you're agents would be looking at a totally new agent software experience (Finesse).

For a CUCM upgrade, it's as easy a taking a DRS and restoring it to a silent/parallel VM and incrementally upgrading the VM / changing the VM guest properties as needed (if you can do it directly to the production environment, no need for the parallel VM). CUCM 7.5 isn't a terrible version to upgrade from, just a couple refresh upgrades to get you where you need.

Since you already have CUCM 11 installed; the other option is to manually rebuild all the 7.5 UC data into CUCM 11. If it's just a few handfuls of phones and users, you can probably do that with the BAT tools fairly well. I'd look at doing the upgrade though if you want to ensure complete feature parity without any mistakes or mis-configurations.

I'd seriously consider looking to a local Cisco partner or talking to your Cisco Account Manager about a partner resource if you're not completely sure about all this.

There is quite a bit to take into consideration on an upgrade/rebuild like this, and be able to execute it safely and effectively without any hard downtime; more than can be reasonably communicated in a few emails.

Thanks,

Ryan

On Jul 9, 2017, at 12:21 PM, Asim Mekki Basheer <asim_323 at hotmail.com<mailto:asim_323 at hotmail.com>> wrote:


Hello Ryan


we are using UCCE but CUCM 7.5 will not touch we will only migrate corporate ext form cucm 7 to cucm 11


Thanks


ASIM


________________________________
From: Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>>
Sent: Sunday, July 9, 2017 7:48 AM
To: Asim Mekki Basheer
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM 7.5 TO CUCM 11 Migration

Asim,

What type of software do your call center agents use; UCCX, Attendant Console, or just using specialized treatment within CUCM 7.5?

Thanks,

Ryan

On Jul 9, 2017, at 10:40 AM, Asim Mekki Basheer <asim_323 at hotmail.com<mailto:asim_323 at hotmail.com>> wrote:


Hello


we have CUCM 7.5  and this cucm served both Corporate users and Call center agent users, we installed new CUCM11 and we want to move corporate users to the new CUCM 11 and keep the call center agents As it on the CUCM 7.5 call manager, would you please share with smooth migration plan and roll back



Regards



  ASIM

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