[cisco-voip] 7841 Volume Rocker Not Working

[Anthony Holloway]

Good to know Ryan.  I did end up fixing all three reported phones, but will
keep an ear out for further reports, or if the problem returns to the three
amigos.

On Mon, Mar 20, 2017 at 12:02 PM Ryan Ratliff (rratliff) <rratliff at cisco.com>
wrote:

> If you run into issues please generate a PRT from Apps->Phone
> Info->Report. Download it from the phone’s web page and send it into TAC so
> we can at least have a shot at fixing it.
> Even better if you can leave one phone broken.
>
> -Ryan
>
> On Mar 20, 2017, at 10:37 AM, Lamont, Joshua <joshua_lamont at brown.edu>
> wrote:
>
> We've got about 1500 of these deployed running the same load and have seen
> all kinds of weird bugs but never this one specifically.
>
> A factory reset is now included in our basic troubleshooting process
> because it tends to fix a lot of issues.
>
> Thanks,
>
> Joshua Lamont
> Senior Telecommunications Engineer
> Brown University
> office (401) 863-1003
> cell    (401) 749-6913
>
> On Mon, Mar 20, 2017 at 10:29 AM, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
> I just had three phones in an area report that the ringer stopped
> working.  When I went to play with the volume rocker, not on headset mode,
> the screen showed the volume bars, but the light failed to flash on the
> handset (MWI light) and no audio was produced from the phone.  I factory
> reset the phone, and it fixed the issue.
>
> Load: 11-5-1-18
>
> I did try searching bugsearch but found nothing, as I'm sure there are
> other ways this issue might manifest and be documented.
>
> Anyone seen this issue before, or something similar?
>
> I know I've heard stories of these 7841's being unreliable and having
> higher than usual failure rates...I'm hoping we don't have that issue here.
>
> Thanks.
>
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