[cisco-voip] Jabber voicemail issue only on IPhone

[Ryan Huff]

How are the CXN subscribers integrated; LDAP, AXL or manually created? If it is either of the latter two make sure (admittedly, this would cause CXN issues with all Jabber clients though);

  *   the Web Authentication password for the subscriber matches the End User Password (or AD password for the aAMAccountName)
  *   Web Authentication password DOES NOT require change at next sign-in and is not locked out
  *   Subscriber IS NOT set for self-enrollment at next sign-in

Thanks,

Ryan
________________________________
From: naresh rathore <nareh84 at hotmail.com>
Sent: Thursday, March 23, 2017 5:59 AM
To: Ryan Huff
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Jabber voicemail issue only on IPhone


hi,


Thanks for the reply,



I already checked the Digest user and manually assigned it to correct user but havent checked the enable sip digest authentication. will check tomorrow and update. any other thing which you can think off?



Regards



Naray


________________________________
From: Ryan Huff <ryanhuff at outlook.com>
Sent: Thursday, March 23, 2017 2:30 PM
To: naresh rathore
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Jabber voicemail issue only on IPhone

In the TCT device profile for the Jabber iPhone; please verify that "Digest User" under "Protocol Specific Information" is set to the correct owning user and "Enable Sip Digest Authentication" is set to "Enable" under "Product Specific Configuration Layout".

Thanks,

Ryan

On Mar 23, 2017, at 2:42 AM, naresh rathore <nareh84 at hotmail.com<mailto:nareh84 at hotmail.com>> wrote:


hi All,



when i login jabber from my desktop/laptop, i can access voicemail without any issue. but if i login via IPhone the voicemail service keep reconnecting and gives the following error.



"cannot connect to voicemail server. check your network settings. Reconnect"



I face this issue when i connect either internally (wifi) or via mobile data. please suggest what could be the cause of this issue.


CUCM: 11.5.1.11900-26



Regards



Naray

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