[cisco-voip] Remote Phone Control

[Stephen Welsh]

Hi Dennis/Brian,

Yes it’s possible to control an unregistered phone (i.e. in SRST mode), the following article provides some details on how PhoneView works:

https://support.unifiedfx.com/hc/en-gb/articles/211136586-Help-Controlling-phones-in-SRST-mode

Fundamentally, as long as the phone is online, (i.e. the phone web server is reachable) and the ‘Authentication URL’ is valid (typically the publisher) you can control the device. Note: We generally recommend populating the ‘Secure Authentication URL’ field with a non-secure value, i.e. HTTP on port 8080, as this allows PhoneView to control an unregistered phone even if it has a bad ITL file. We also have our own authentication service if you wish to bypass any dependancy on CUCM too.

For PhoneView it uses the registration ‘Status’ obtained from CUCM (along with the last phone IP Address) to decide to use CTI or HTTP when controlling the phone automatically. So as long as you perform a ‘Group > Update > ClusterName’ to pull the latest status information PhoneView can automatically ‘fall-back’ form CTI to HTTP on a per-phone basis.

As much as PhoneView by design makes it really easy to work with large numbers of devices, we also have a new product we are bringing to market soon for simpler single phone control scenarios (perfect for ad-hoc and helpdesk scenarios). We shall be previewing ‘PhoneFX’ next week at the Collaboration VT in San Jose as well as Cisco Live Las Vegas. So if you get the chance pop round to have a look and a chat about some other great product/features we have in the pipeline ;)

Kind Regards

Stephen Welsh
CTO

[cid:CBBF0493-235C-43D2-A874-9FB3D95AF598 at b2.unifiedfx.com]

On 31 May 2017, at 15:38, Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>> wrote:

Yea, it can be unregistered.  Just needs to be able to somehow authenticate the key presses and have the phone IP address.

Singlewire has a free option that may be worth testing if it supports your phone models- https://support.singlewire.com/s/download-tools

I think UnifiedFX has a free trial and is going to support more phone models and be able to better manage large groups of phones.

On Wed, May 31, 2017 at 10:23 AM, Heim, Dennis <Dennis.Heim at wwt.com<mailto:Dennis.Heim at wwt.com>> wrote:
Can Unified FX or any of the remote phone control software control a device when it is unregistered?



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