[cisco-voip] jabber-config.xml not being downloaded or being ignored

Fri Nov 3 13:37:10 EDT 2017

I know that, but after I´ll I read, I understand that if the jabber client is able to log in a first time, using manual settings, it should download and cache the jabber-config info, hence excluding Webex from them on. Right?

My customer can manually log in.

De: Ben Amick [mailto:bamick at HumanArc.com]
Enviado el: viernes, 03 de noviembre de 2017 02:33 p.m.
Para: ROZA, Ariel <Ariel.ROZA at LA.LOGICALIS.COM>; cisco-voip at puck.nether.net
Asunto: RE: jabber-config.xml not being downloaded or being ignored

Until the first registration they don't get the service exclusion. If the client has any webex accounts it will attempt to connect to those first (or has had in the past - you have to put in a formal support ticket to get it removed). There's a command line switch you can use on the installation of Jabber that will disable the webex on the initial install, and that's the fix if they want to maintain having webex business accounts.

Alternatively, you might be able to get a support ticket in to remove your domain from the webex DNS, which the company gets added to because of the cloud messaging built into webex, but I don't know if they can neuter that without neutering the webex accounts proper.

Ben Amick
Unified Communications Analyst

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of ROZA, Ariel
Sent: Friday, November 3, 2017 1:27 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] jabber-config.xml not being downloaded or being ignored

I have a preexisting installation CUCM 10.5.2 that I am troubleshooting.

Jabber for Windows clients ask for Webex credentials for login, although the jabber-config.xml file exists and is configured to exclude Webex services.
I have checked every possibility and can´t see what I´m missing here.

The jabber-config contents are this:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Policies>
<ServiceDiscoveryExcludedServices>WEBEX</ServiceDiscoveryExcludedServices>
</Policies>
<Directory>
<DirectoryServerType>UDS</DirectoryServerType>
</Directory>
</config>

I have tried Jabber clients 11.6.4 and 11.8.2

The file is loaded to both TFTP serves in the cluster
It´s accessible via URL
The name is lowercase and the format is UTF-8
I restarted the TFTP servers when needed
The Cisco Support Field in the CSF device is empty.
In the Jabber Client I used the Diagnostics Tool (CTRL-SHIFT-D) and checked that all setings are ok.
I reset the client, cleared all the files under %APPDATA%\Local\Cisco\ and %APPDATA%\Roaming\Cisco and restarted the client.
The Jabber Client can log on, if done manually, specifiing the "Callmanager 9 "mode and the server name/IP. If I switch to Automatic, it asks for Webex credentials (My customer has a couple of Webex accounts, but not enough for all the enterprise, hence he wants avoid Webex).
I checked the jabber.log, but I didn't get any clues.

Is there anything I am missing from the process?

P.S I also posted this question here: https://supportforums.cisco.com/t5/jabber-clients/jabber-config-xml-not-being-downloaded-or-being-ignored/m-p/3209901#M20756<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupportforums.cisco.com%2Ft5%2Fjabber-clients%2Fjabber-config-xml-not-being-downloaded-or-being-ignored%2Fm-p%2F3209901%23M20756&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C829de00cf3c744e9490908d522e1068a%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453272231937860&sdata=PBZbPSyqys9%2BH%2F4%2BmXgXPPToYIqHs3CZBdcPKZlMj0g%3D&reserved=0>

Regards,

Ariel.

[cid:image002.jpg at 01D354B1.32D6D140]Ariel Roza
Support Engineer / Southern Cone
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